--- title: "3CX Platinum Partner – Call Center Software" id: "9077" type: "page" slug: "3cx-platinum-partner" published_at: "2024-06-24T18:21:10+00:00" modified_at: "2024-06-24T18:21:10+00:00" url: "https://www.simpletech.uy/en/3cx-platinum-partner/" markdown_url: "https://www.simpletech.uy/en/3cx-platinum-partner.md" excerpt: "Customer Service, Advanced Contact Center IMPROVE THE EXPERIENCE 3CX offers advanced contact center features. It delivers maximum productivity for […]" --- # Customer Service, Advanced Contact Center ##### IMPROVE THE EXPERIENCE ### 3CX offers advanced Contact Center features Delivers maximum employee productivity and improved customer service. Make sales, provide support, resolve issues, and build customer relationships using the latest in unified communications and technology. With the 3CX Live Chat & Talk add-on, your agents can chat, video chat, and call your website visitors in real time for a truly seamless customer experience. 3CX ensures your employees can work more efficiently, track their progress, and provide valuable interactions that your customers will remember. ##### ADVANCED REPORTS ### Never miss a call Traditional proprietary PBXs with call center functionality have proven to be too expensive or difficult to set up. 3CX solves this problem with 3CX PRO. Simple and intuitive call center management provides the information needed to monitor call queues in real time, ensuring that not a single incoming call is missed. - Integrated dashboard for real-time monitoring. - Detailed reports on longest wait times and abandoned calls. - Times when each agent logs in and out of your SLA queue, along with callback statistics. - Callback option to avoid waiting and queue status monitoring. - Reviewing the number of calls in a queue. ##### ADVANCED QUEUE FEATURES ### Quality service guaranteed Your agents will always meet their targets. Check the average and longest wait times, as well as the shortest talk time, to ensure no customer leaves your call center dissatisfied. - Agent logins and logouts. - Hunt by Threes—Random and prioritized. - Callback: Callers can hang up and retain their place in line. - Round Robin Configuration. ##### TOP FEATURES ### All the tools to review your agents" performance Answered calls, abandoned calls, average longest hold time, and more are all at your fingertips, allowing you to ensure your call center is running smoothly at any given time. Intervention modes for your agents" calls - Listen Mode: Allows you to listen to a call without the caller or agent knowing. - Whisper Mode: Ideal for training new agents during a live call. - Barge Mode: Allows you to intervene in a call if your agents are not performing well. ##### AUTOMATIC DIALER ### It is a self-managed platform for scheduling automated phone calls. It allows you to quickly reach a large number of contacts using your pre-recorded voice message and personalizing the communication. - SIMPLE: Facilitates the uploading of contacts, distribution, and reporting of results. - CUSTOMIZED: The entire process can be tailored to each company’s needs. Contacts are uploaded via company Excel (XLS) or CSV files. ##### AUTOMATIC DIALER ### Results of Each Campaign Calls are filtered by dates, statuses, and the results of each call. - Marketing and Sales - Notification Calls - Pre-recorded Audio Messages - Notices / Emergencies - Notices to Debtors - Satisfaction Surveys - Confirm Appointments, Visits - Maintenance Coordination - Claim Payments To learn more, visit the 3CX website [here](https://www.3cx.es/) . ## We are revolutionizing the world of CX—join the transformation **We can help you with your business needs!** Leave us a message, and our experts will contact you.