--- title: "DHL Uruguay" id: "15615" type: "page" slug: "dhl-uruguay" published_at: "2026-03-05T20:46:15+00:00" modified_at: "2026-03-05T20:48:05+00:00" url: "https://www.simpletech.uy/en/dhl-uruguay/" markdown_url: "https://www.simpletech.uy/en/dhl-uruguay.md" excerpt: "DHL Uruguay We quickly developed a WhatsApp chatbot that allowed us to reorganize the collapsed shipping and customer service system in […]" --- ## DHL Uruguay We quickly developed a WhatsApp chatbot that allowed us to reorganize the collapsed shipping and customer service system in Uruguay. #### 1 ### About DHL DHL is the global leader in the logistics industry and has been operating in the Uruguayan market for more than 40 years. The company has more than 380,000 employees in over 220 countries, serving the international shipping, courier services, and freight transport sectors. #### 2 ### Solution Through Automation How a Collapsed Shipping System Was Revived Together with Simpletech, DHL Uruguay managed to reactivate the shipping system to the Cuban market by implementing an automated online scheduling system. Head of Retail at DHL Uruguay #### Sofia Storace ##### "We value working with suppliers like Simpletech who are allies—who understand us and give their all to work hand in hand, solve issues, think about processes, guide us, and collaborate beyond the sale." #### 3 ### More details about the Solution ##### Crisis context that made the operation impossible "Before the electronic calendar, all DHL locations were overwhelmed. After implementation, we were able to work in an orderly manner, organizing demand and the shipping system. We can’t imagine how we would have managed without this solution." **Sofia Storace**, Head of Retail at DHL Uruguay. ##### Custom WhatsApp Chatbot for Businesses A customized 100% chatbot was designed with agility, allowing users to enter their package data using fields specifically tailored to the needs of DHL and its logistics system. Through it, customers can manage the most cumbersome stage of the process remotely, autonomously, and digitally. In a second phase, a payment gateway was integrated to pay for shipping costs through Abitab. This allows orders to be placed seamlessly through the bot on the official DHL WhatsApp account. Today, users simply need to go to the physical location to drop off their package, without having to perform any administrative tasks on site. Head of Retail at DHL Uruguay #### Sofia Storace ##### "Simpletech is a very pleasant place to work. Above all, they are highly professional and have a deep understanding of the subject. They make the job much easier. So much so that we continue to look for new ways to boost our growth together."​ ### Want to learn about more success stories? [https://www.simpletech.uy/en/portfolio/dhl/](https://www.simpletech.uy/en/portfolio/dhl/) How DHL optimizes communications and operational processes in over 40 countries in Latin America and the Caribbean using automation solutions powered by Wittysuite. [See case](https://www.simpletech.uy/en/portfolio/dhl/) [https://www.simpletech.uy/en/portfolio/lider-bci/](https://www.simpletech.uy/en/portfolio/lider-bci/) Bci Leader Bci Leader transformed SOAP contracting into a 100% digital, simple, and conversational experience. [See case](https://www.simpletech.uy/en/portfolio/lider-bci/) [https://www.simpletech.uy/en/portfolio/aliaxis-global-supplier/](https://www.simpletech.uy/en/portfolio/aliaxis-global-supplier/) It optimized and unified its communications, connected its branches internationally, and reduced its telecommunications investment by hundreds of thousands of dollars. [See case](https://www.simpletech.uy/en/portfolio/aliaxis-global-supplier/) [See all success stories](https://www.simpletech.uy/en/casos-de-exito/) ## We are revolutionizing the world of CX—join the transformation **We can help you with your business needs!** Leave us a message, and our experts will contact you.