--- title: "ID R&D and Simpletech Launch the World's First Implementation of Voice Authentication on WhatsApp" id: "437" type: "post" slug: "id-rd-and-simpletech-launch-world's-first-implementation-of-voice-authentication-on-WhatsApp" published_at: "2021-08-31T13:55:19+00:00" modified_at: "2025-12-08T18:42:09+00:00" url: "https://www.simpletech.uy/en/id-rd-y-simpletech-lanzan-primera-implementacion-mundial-autenticacion-por-voz-whatsapp/" markdown_url: "https://www.simpletech.uy/en/id-rd-y-simpletech-lanzan-primera-implementacion-mundial-autenticacion-por-voz-whatsapp.md" excerpt: "ID R&D, a provider of AI-based facial and voice biometrics, and SimpleTECH’s Wittybots, a powerful software solution for RPA and conversation management, have launched the first voice biometric authentication within "WhatsApp for Business"." taxonomy_category: - "Communications" - "Innovation" taxonomy_post_tag: - "Biometrics" - "Chatbot" - "ID R&D;" - "INNOVATION" - "Marketing" - "Voice" - "WhatsApp" --- *Enables businesses to provide frictionless security for in-chat payments* NEW YORK and MONTEVIDEO, Uruguay, January 27, 2021 – ID R&D;, a provider of AI-powered voice and facial biometrics, and Simpletech’s Wittybots, a powerful software solution for RPA and conversation management, have launched the first voice biometric authentication feature within "WhatsApp for Business." Businesses can now go beyond using WhatsApp for simple customer service requests and enable secure interactions and payments based on a person’s voice. The user simply taps the microphone icon to record and sends a short voice message for authentication. WhatsApp’s 1.5 billion monthly users across 180 countries make it the world’s most popular messaging app. Businesses use the WhatsApp Business API to answer questions, send delivery updates, provide purchase receipts, send boarding passes, and more. Used by banking, insurance, healthcare, and retail: [IDBI Bank](https://www.zeebiz.com/personal-finance/news-idbi-whatsapp-banking-service-check-how-to-register-and-use-this-24x7-many-benefits-to-avail-141521) in India and [Absa](https://www.finextra.com/pressarticle/84954/absa-registers-10000-customers-in-first-four-months-for-for-chat-banking-on-whatsapp) recently began serving their customers via WhatsApp—400 million of the 1.5 billion WhatsApp users are in India. The WhatsApp Business API does not provide a way to reliably verify a customer’s identity. Simpletech and ID R&D have developed the first two-factor authentication solution for WhatsApp that addresses this security issue; in just 20 seconds, a voice password is registered directly within WhatsApp and can be used whenever the user needs to verify their identity. Using ID R&D’s algorithms, the voice is instantly verified using voice biometrics to ensure its authenticity and protect against spoofing. As a result, WhatsApp users can trust verified business accounts by looking for the green badge next to the contact’s name, thereby keeping their data safe. "Our solution enables businesses to securely communicate with their customers through the WhatsApp Business API. The unique combination of Simpletech’s Wittybots and ID R&D’s voice biometrics gives businesses the ability to secure automated payments and much more without the friction and vulnerability of passwords, PINs, or other forms of authentication based on prior knowledge of the person," said Alexey Khitrov, President of ID R&D. For more information and a demo of the solution in action: https://www.wittybots.com/voice-authentication-whatsapp **About ID R&D;** ID R&D; is an award-winning provider of multimodal biometric security solutions. Headquartered in New York, NY, ID R&D; combines science-driven technology capabilities with leading research and development to deliver seamless authentication experiences. ID R&D; solutions are available for easy integration with mobile, web, and IoT applications, as well as in smart speakers, set-top boxes, and other IoT devices. Learn more about ID R&D;"s facial and voice biometrics, anti-spoofing facial and voice biometrics, and multimodal biometrics at https://www.idrnd.ai **About SimpleTECH** SimpleTECH helps companies enhance their digital interactions and processes. It stands out by providing technological support for the Customer Experience strategy for more than 150 companies in the Americas and Europe. It designs and integrates technological solutions that instill confidence, ensuring that innovation processes achieve their objectives. Drawing on its knowledge and experience, it provides clients with flexibility and autonomy. Its corporate services offering includes world-class unified communications, RPA, and CX optimization. Learn more at [www.simpletech.uy](https://www.simpletech.uy/en/) and [www.wittybots.uy](http://www.wittybots.uy/) [https://www.linkedin.com/in/rosina-cortella-terra-17801624/](https://www.linkedin.com/in/rosina-cortella-terra-17801624/) ## We are revolutionizing the world of CX—join the transformation **We can help you with your business needs!** Leave us a message, and our experts will contact you. [Previous Article Customer Stories: Aliaxis Latin America](https://www.simpletech.uy/en/historias-de-clientes-aliaxis-latinoamerica/) [Next Article: Migrate E1 to SIP Trunk—Why 3CX Instead of Cisco, Avaya, Mitel, Alcatel, or NEC?](https://www.simpletech.uy/en/migrar-e1-a-troncal-sip-por-que-3cx-en-lugar-de-cisco-avaya-mitel-alcatel-nec/) #### Recent Posts - [Limitations on sending messages in WhatsApp Business: What You Need to Know from Day One](https://www.simpletech.uy/en/limitaciones-en-el-envio-de-mensajes-en-whatsapp-business-lo-que-tienes-que-saber-desde-el-dia-uno/) - [AI agents for times of high demand](https://www.simpletech.uy/en/agentes-de-ia-para-epocas-de-alta-demanda/) - [VoiceBots to transform your phone service with AI](https://www.simpletech.uy/en/voicebots-para-transformar-tu-atencion-telefonica-con-ia/) - [Voice calls on WhatsApp Business: A new way to connect with your customers](https://www.simpletech.uy/en/llamadas-de-voz-en-whatsapp-business-una-nueva-forma-de-conectar-con-tus-clientes/) - [We have achieved the highest standard in security: ISO 27001 Certification](https://www.simpletech.uy/en/alcanzamos-el-maximo-estandar-en-seguridad-certificacion-iso-27001/) ### You may also like [https://www.simpletech.uy/en/feedback-instantaneo-encuestas-en-whatsapp/](https://www.simpletech.uy/en/feedback-instantaneo-encuestas-en-whatsapp/) [Business](https://www.simpletech.uy/en/category/empresarial/) , [Marketing](https://www.simpletech.uy/en/category/marketing/) [Instant Feedback: Surveys on WhatsApp](https://www.simpletech.uy/en/feedback-instantaneo-encuestas-en-whatsapp/) The importance of user feedback: WhatsApp surveys, a tool we should consider and how to use them. 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