--- title: "What IP and Hybrid PBX Systems Like 3CX Have Brought" id: "130" type: "post" slug: "ip-hybrid-pbx-3cx" published_at: "2017-10-15T13:55:55+00:00" modified_at: "2025-12-08T18:58:30+00:00" url: "https://www.simpletech.uy/en/ip-centrales-hibridas-3cx/" markdown_url: "https://www.simpletech.uy/en/ip-centrales-hibridas-3cx.md" excerpt: "With calls handled through the computer, a new interface was born. The 'softphone' makes it possible to look at a monitor and view all kinds of useful information through a software application." taxonomy_category: - "Communications" taxonomy_post_tag: - "3CX" - "PBX" - "Unified Communications" - "IVR" - "Softphone" - "IP Telephony" - "Video Conferencing" - "VoIP" --- **Voice over IP technology made it possible for new telephone exchanges to be software-based.**Softphone (Soft Phones) With calls handled through the computer, a new interface was born. The "softphone" makes it possible to look at a monitor and see all sorts of useful information through a software application. A headset with a built-in microphone replaces the handset, and special software displays the keyboard and other features. For example, employee names associated with each extension make it easy to transfer calls between offices. Activity statuses show which lines are in use. Conference calls are easy to set up. Additionally, softphones are available for smartphones, which officially made the PBX mobile. IVR Menu Callers can route themselves by selecting a menu option—for example, "Press 1 to make an appointment"—or dial a specific extension directly. Portable Your smartphone is capable of **sending and receiving company calls from within your office, no matter where you are in the world.** This allows employees to save on call costs and take their mobile phones on business trips or home, as long as there is an Internet connection. Voicemail This may not sound like a new feature, but it’s not just a simple voicemail—**messages are sent via email in .wav format to your account**. Scheduled Routing: Menu options change based on preset hours. For example, when calling outside of business hours: "We are currently closed. To leave a message…" Call recording: "This call may be monitored or recorded for quality control purposes." Call recording is often used for training or monitoring employee performance. Waiting list: Music or information is played for the caller while an agent becomes available. It is incredibly useful for the company to know the order and number of calls on hold. Call control through reports: Storing information on incoming and outgoing calls, generating reports, and even **detailed graphics.****Fourth Era: Unified Communications** While we’ve said there were only three eras of PBX, technically, there are four. With the introduction of internet-based services, PBX became just one small component of a revolutionary communications ecosystem. The complete package of new features is known as "unified communications." For this reason, PBX systems are often not marketed as a standalone service, as they are included alongside a variety of other features. With increased internet access, faster speeds, and other new technologies, unified communications have greatly expanded their role. **Unified Communications Features**Instant Messaging User interfaces allow employees to communicate via instant messaging quickly and easily, without the need for external applications. Faxing: The ability to send and receive faxes through the computer interface is a valuable upgrade. Received faxes arrive via email in PDF format to your account. Videoconferencing: For those who need face-to-face interaction, it enables video conference calls. Presence: This simply means knowing how to locate someone and knowing when that person is available. **If you’ve been considering implementing a corporate telephone system or upgrading your current system, we hope we’ve helped you understand the basics you need to know to begin your research and make the decision that best suits your needs.** The images shown refer to the 3CX software, **[the hybrid PBX that we invite you to try](https://www.simpletech.uy/en/pruebagratis.html/) , so you can learn about the various benefits it can bring to your company. In the following posts, we’ll go into more detail about 3CX.** At [SimpleTECH](https://www.simpletech.uy/en/nosotros.html/) we’re a company made up of **professionals in the fields of telecommunications, electronics, and software.** We specialize in helping companies and institutions of all sizes communicate effectively and efficiently based on **industry best practices and technologies. That’s why we recommend the 3CX Hybrid IP Phone System** for medium and large companies looking to maximize their return on investment through a scalable, flexible, and efficient solution. We provide consulting and implement projects throughout Latin America, and we are the only Spanish-speaking 3CX Platinum and Support Partner in Latin America. By: The Team [SimpleTECH](https://www.simpletech.uy/en/nosotros.html/) © Sources: [http://bebusinessed.com/history/history-of-pbx/](http://bebusinessed.com/history/history-of-pbx/) https://www.3cx.es/ ## We are revolutionizing the world of CX—join the transformation **We can help you with your business needs!** Leave us a message, and our experts will contact you. 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