---
title: "Simpleagent"
id: "8724"
type: "page"
slug: "simpleagent-plataforma-de-atencion-al-cliente"
published_at: "2024-04-15T14:20:11+00:00"
modified_at: "2026-08-12T21:55:16+00:00"
url: "https://www.simpletech.uy/en/simpleagent-plataforma-de-atencion-al-cliente/"
markdown_url: "https://www.simpletech.uy/en/simpleagent-plataforma-de-atencion-al-cliente.md"
excerpt: "Omnicanalidad y Centralización Herramientas de CRM integradaspara brindar experiencias excelentes. ATENCIÓN PERSONALIZADA Omnicanalidad y Centralización Herramientas de CRM integradaspara brindar experiencias excelentes. […]"
---

# Omnichannel and Centralization

Integrated CRM tools  
to provide excellent experiences.

##### PERSONALIZED ATTENTION

## Omnichannel and Centralization

Tools of **CRM** integrated  
to provide excellent experiences.

#### Up to 4 views

Simultaneously handles the company's various messaging and customer service channels.

#### Roles and control

Create roles with hierarchies and permissions to efficiently manage operations and supervision.

#### Contact management

Organize different inboxes and customize them by query topic, client status, and more!

##### REAL-TIME STATISTICS

### The performance of your agents minute by minute

- Incoming and ended conversations by date and inboxes.
- Real-time conversations.
- Waiting time, by tray and date.

##### CONTACT MANAGER

### Manage your customers and their personalized conversations

- View and edit contacts.
- Take notes of the interaction.
- Search for conversations by date and channel and resume conversations.
- Switch conversation from bot mode to agent mode and vice versa.

##### simple agent

## In action

##### Android & IOS

### Agents App

Native Android and iOS app so agents can answer queries from anywhere.

[https://play.google.com/store/games](https://play.google.com/store/games)

[https://www.apple.com/la/app-store/](https://www.apple.com/la/app-store/)

## We are revolutionizing the world of CX, join the transformation

**We can help you with your business needs!** Leave us your message and our experts will contact you.