---
title: "Simplestats"
id: "13580"
type: "page"
slug: "simplestats-estadisticas-conversacionales"
published_at: "2025-07-15T08:41:27+00:00"
modified_at: "2026-08-12T21:56:04+00:00"
url: "https://www.simpletech.uy/en/simplestats-estadisticas-conversacionales/"
markdown_url: "https://www.simpletech.uy/en/simplestats-estadisticas-conversacionales.md"
excerpt: "Tus datos, tus decisiones Accede a informes detallados y personalizables, con datos centralizados, en tiempo real y bajo demanda. +30 métricas disponibles […]"
---

# Your data, your decisions

Access detailed and customizable reports, with centralized, real-time, and on-demand data.

### **+30 real-time metrics available.**

### **Full visibility to act in time.**

### **In-depth analysis by channel, agent, and source.**

### Designed for those who measure, improve, and scale.

##### Supervisors

They detect deviations, balance loads, and act instantly.

##### Data analysts

They filter, cross, and export metrics in seconds.

##### Customer Experience and Strategy Leaders

Monitor KPIs and optimize every touchpoint.

### What can you do with Wittystats?

##### Monitor what happens in real-time

Visualize your agents' activity, their active chats, and potential delays.

##### Analyze the individual performance of the agents

Access conversation time metrics, managed chats, activity peaks, and messages by channel and source.

##### Optimize trays

Manage traffic, wait times, transfers, chat origins (WhatsApp, Instagram, Facebook, SMS), and attention percentage.

### Total overview of your team's performance

🔸 **States** Connected and last logged in

🔸 **Chat management** open, in a tray, taken, closed, and by agent

🔸 **Activity:** Days with the most chats, average per contact, and unique contacts served

🔸 **Flows** Transfers, redirects, and expirations

🔸 **Times:** attention, conversation, connection, and inactivity

🔸 **Management** Assigned trays

### Flow and efficiency tracking

🔸 Online Agents and Chat Distribution

🔸 Average wait, attention, and response times

🔸 Messages and contacts by channel

🔸 Unattended chats or chats with pending messages

##### Campaigns

### Measurable results in every shipment

Visualize the performance of your outbound campaigns in one place.

🔹 **Know how many campaigns you sent by channel and type, with access to delivery details:** sent, received, viewed, replied, failed, or pending.

🔹 **Analyze the sent messages, discriminated by origin** (agent, bot, or template)**and by channel**, to evaluate the effectiveness of each strategy.

##### KEY MESSAGES

### WhatsApp Outgoing Activity Report

Visualize the performance of your outgoing messages by channel and source.

**Segment by message origin:** agent, bot, or template. Access the details of their delivery statuses to understand your contacts' behavior.

**Available states include:** sent, received, viewed, replied, failed, pending, and total contacts reached.

## We are revolutionizing the world of CX, join the transformation

**We can help you with your business needs!** Leave us your message and our experts will contact you.