---
title: "Wittyagent"
id: "8724"
type: "page"
slug: "wittyagent-customer-service-platform"
published_at: "2024-04-15T14:20:11+00:00"
modified_at: "2025-07-16T12:54:42+00:00"
url: "https://www.simpletech.uy/en/wittyagent-plataforma-de-atencion-al-cliente/"
markdown_url: "https://www.simpletech.uy/en/wittyagent-plataforma-de-atencion-al-cliente.md"
excerpt: "Omnichannel and Centralization: Integrated CRM tools to deliver excellent experiences. PERSONALIZED ATTENTION Omnichannel and Centralization Integrated CRM tools to provide excellent experiences. […]"
---

# Omnichannel and Centralization

Integrated CRM tools  
to provide excellent experiences.

##### PERSONALIZED CUSTOMER SERVICE

## Omnichannel and Centralization

Integrated **CRM** tools  
to provide excellent experiences.

#### Up to 4 views

Simultaneously manages the company’s various messaging and customer service channels.

#### Roles and control

Create roles with hierarchies and permissions to efficiently manage operations and supervision.

#### Contact management

Organize different inboxes and customize them by query topic, client status, and more!

##### REAL-TIME STATISTICS

### Your agents" performance, minute by minute

- Incoming and completed conversations by date and inbox.
- Real-time conversations.
- Wait time, by inbox and date.

##### CONTACT MANAGER

### Manage your customers and their personalized conversations

- View and edit contacts.
- Take notes on the interaction.
- Search for conversations by date and channel, and resume conversations.
- Switch conversations from bot mode to agent mode and vice versa.

##### wittyagent

## In action

##### Android & iOS

### Agents App

Native Android and iOS app so agents can answer queries from anywhere.

[https://play.google.com/store/games](https://play.google.com/store/games)

[https://www.apple.com/la/app-store/](https://www.apple.com/la/app-store/)

## We are revolutionizing the world of CX—join the transformation

**We can help you with your business needs!** Leave us a message, and our experts will contact you.