---
title: &quot;WittyStats&quot;
id: &quot;13580&quot;
type: &quot;page&quot;
slug: &quot;wittystats-conversational-statistics&quot;
published_at: &quot;2025-07-15T08:41:27+00:00&quot;
modified_at: &quot;2025-12-01T21:45:33+00:00&quot;
url: &quot;https://www.simpletech.uy/en/wittystats-estadisticas-conversacionales/&quot;
markdown_url: &quot;https://www.simpletech.uy/en/wittystats-estadisticas-conversacionales.md&quot;
excerpt: &quot;Your data, your decisions. Access detailed and customizable reports with centralized, real-time, and on-demand data. +30 metrics available […]&quot;
---

# Your data, your decisions

Access detailed and customizable reports, with centralized, real-time, and on-demand data.

### **+30 real-time metrics available.**

### **Full visibility to act in time.**

### **In-depth analysis by channel, agent, and source.**

### Designed for those who measure, improve, and scale.

##### Supervisors

They detect deviations, balance workloads, and act instantly.

##### Data analysts

They filter, cross-reference, and export metrics in seconds.

##### Customer Experience and Strategy Leaders

Monitor KPIs and optimize every touchpoint.

### What can you do with Wittystats?

##### Monitor what’s happening in real time

Visualize your agents" activity, their active chats, and potential delays.

##### Analyze individual agent performance

Access conversation time metrics, managed chats, activity peaks, and messages by channel and source.

##### Optimize chat trays

Manage traffic, wait times, transfers, chat origins (WhatsApp, Instagram, Facebook, SMS), and attention percentage.

### Complete overview of your team’s performance

🔸 **Status**: Connected and last logged in

🔸 **Chat management**: open, in a tray, assigned, closed, and by agent

🔸 **Activity:** Days with the most chats, average per contact, and unique contacts served

🔸 **Flows** Transfers, redirects, and expirations

🔸 **Times:** attention, conversation, connection, and inactivity

🔸 **Management** Assigned trays

### Flow and efficiency tracking

🔸 Online Agents and Chat Distribution

🔸 Average wait, attention, and response times

🔸 Messages and contacts by channel

🔸 Unattended chats or chats with pending messages

##### Campaigns

### Measurable results for every campaign

Visualize the performance of your outbound campaigns in one place.

🔹 **See how many campaigns you sent by channel and type, with access to delivery details:** sent, received, viewed, replied to, failed, or pending.

🔹 **Analyze sent messages, broken down by origin** (agent, bot, or template)**and by channel**, to evaluate the effectiveness of each strategy.

##### KEY MESSAGES

### WhatsApp Outgoing Activity Report

View the performance of your outgoing messages by channel and source.

**Segment by message origin:** agent, bot, or template. Access the details of their delivery statuses to understand your contacts" behavior.

**Available statuses include:** sent, received, viewed, replied, failed, pending, and total contacts reached.

## We are revolutionizing the world of CX—join the transformation

**We can help you with your business needs!** Leave us a message, and our experts will contact you.