{"id":10672,"date":"2025-06-12T22:21:46","date_gmt":"2025-06-12T20:21:46","guid":{"rendered":"https:\/\/simpletech.uy\/?post_type=portfolio&#038;p=10672"},"modified":"2026-03-11T14:56:01","modified_gmt":"2026-03-11T13:56:01","slug":"honda-chile","status":"publish","type":"portfolio","link":"https:\/\/www.simpletech.uy\/en\/portfolio\/honda-chile\/","title":{"rendered":"Honda Chile"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"10672\" class=\"elementor elementor-10672\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"portfolio\">\n\t\t\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-9cc3569 elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle\" data-id=\"9cc3569\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2f439b4 ui-col-align-left\" data-id=\"2f439b4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9a4ffc5 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"9a4ffc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;400&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Honda Chile<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9034fe4 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"9034fe4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;480&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Scaled its customer management achieving a more efficient service through\u00a0<strong>WhatsApp Business<\/strong>\u00a0with\u00a0<a href=\"https:\/\/www.simpletech.uy\/en\/wittysuite-chatbot-atencion-campanas-masivas\/\" target=\"_blank\" rel=\"noopener\">WittySuite<\/a>.<\/p><p><strong>X2 conversion rate<\/strong>\u00a0of recall campaigns with WhatsApp |\u00a0<strong>2nd best closing rate\u00a0<\/strong>of sales on WhatsApp with a<strong class=\"\">\u00a018%<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bacab36 ui-col-align-left\" data-id=\"bacab36\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bf80a72 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"bf80a72\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1312\" height=\"736\" src=\"https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/06\/Cabezal-historias-de-exito_hondachile_02.png\" class=\"attachment-full size-full wp-image-12567\" alt=\"\" srcset=\"https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/06\/Cabezal-historias-de-exito_hondachile_02.png 1312w, https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/06\/Cabezal-historias-de-exito_hondachile_02-300x168.png 300w, https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/06\/Cabezal-historias-de-exito_hondachile_02-1024x574.png 1024w, https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/06\/Cabezal-historias-de-exito_hondachile_02-768x431.png 768w, https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/06\/Cabezal-historias-de-exito_hondachile_02-18x10.png 18w, https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/06\/Cabezal-historias-de-exito_hondachile_02-650x365.png 650w\" sizes=\"(max-width: 1312px) 100vw, 1312px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-f961a7c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f961a7c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-28b676e\" data-id=\"28b676e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fd20765 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"fd20765\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">1<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eeb67c7 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"eeb67c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">About HONDA<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d51e23 elementor-widget elementor-widget-text-editor\" data-id=\"0d51e23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Honda Chile<\/strong>\u00a0is an official agent of the iconic Japanese automobile brand, which has stood out in the automotive market for its innovation, quality and commitment to excellence.<br \/><br \/>It imports and distributes vehicles in the country through official dealerships, and centralizes sales, after-sales, and recall or safety campaigns, referring to the corresponding official dealership and workshop based on the customer&#039;s location.<\/p><p><em class=\"small\">A recall or safety campaign is a preventive call from the brand to correct, free of charge and in official workshops, vehicles with systems or components that are potentially risky for the user and passengers.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c258af elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"9c258af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">2<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a07f826 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"a07f826\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Why they chose Simpletech<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa2a478 elementor-widget elementor-widget-text-editor\" data-id=\"fa2a478\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Initially, the priority was the\u00a0<strong>Easy integration with Salesforce<\/strong>They were looking for an affordable provider that could connect with Salesforce, run\u00a0<strong>outbound campaigns<\/strong>, implement a\u00a0<strong>chatbot for automated customer service<\/strong>\u00a0and link up with a\u00a0<strong>Contact Center<\/strong>\u00a0agent-operated.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a4f6d8 e-flex e-con-boxed e-con e-parent\" data-id=\"9a4f6d8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a01e5f animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"9a01e5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Head of CRM | Customer Experience<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89d7d31 animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"89d7d31\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">CAROLINA ZENTENO<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-020c678 elementor-widget elementor-widget-image\" data-id=\"020c678\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/06\/carolina-zenteno.webp\" class=\"attachment-large size-large wp-image-10635\" alt=\"\" srcset=\"https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/06\/carolina-zenteno.webp 400w, https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/06\/carolina-zenteno-150x150.webp 150w, https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/06\/carolina-zenteno-300x300.webp 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-228caa6 animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"228caa6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">&quot;We really appreciate the flexibility of the company and the tool. There is always a positive attitude towards our suggestions for changes and problems. With you it is always &#039;Yes, we can do it, let&#039;s do it.&#039;&quot;<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e465829 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"e465829\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">3<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a58ecb elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"9a58ecb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Challenges &amp; Solutions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f43c20 elementor-widget elementor-widget-text-editor\" data-id=\"7f43c20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>CHALLENGE 1<\/h5><p>Their customer service was not scalable, everything remained 1:1, and any action they took saturated their communication channels. This generated annoyance for both dealerships and customers.<\/p><p>\u2014\u2014\u2014\u2014\u2014-<\/p><p><strong class=\"rfs-14\">16%<\/strong>\u00a0<strong>of calls went unanswered, meaning more than 1,200 customers who were not answered over the course of a year.<\/strong><\/p><p>\u2014\u2014\u2014\u2014\u2014-<\/p><p>Email and SMS recall campaigns asked customers to contact them by phone. However, the executive could not speak to the next customer until the current call was over,<strong>\u00a0resulting in queues of 20 or 30 calls waiting<\/strong>. This led many customers to give up on contacting them, not being able to\u00a0<strong>serve them efficiently<\/strong>.<\/p><h5>SOLUTION<\/h5><p>It was enabled\u00a0<a href=\"https:\/\/www.simpletech.uy\/en\/comunicaciones-para-empresas-en-whatsapp\/\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a>\u00a0as a communication channel, powered by WittySuite, which allows on the one hand to carry out recall campaigns by sending mass messages to its segmented databases with\u00a0<a href=\"https:\/\/www.simpletech.uy\/en\/wittysend-campanas-masivas\/\" target=\"_blank\" rel=\"noopener\">WittySend<\/a>, and then have multiple executives answering the same number from\u00a0<a href=\"https:\/\/www.simpletech.uy\/en\/wittyagent-plataforma-de-atencion-al-cliente\/\" target=\"_blank\" rel=\"noopener\">WittyAgent<\/a>, managing several conversations simultaneously, so that no customer is left unattended.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e7305a0 e-flex e-con-boxed e-con e-parent\" data-id=\"e7305a0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72e24bd animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"72e24bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Customer Experience Manager<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9fa429 animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"d9fa429\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">LEANDRO CONTRERAS<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92b9e25 elementor-widget elementor-widget-image\" data-id=\"92b9e25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"386\" height=\"400\" src=\"https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/06\/Leandro-Contreras-Honda-Chile.webp\" class=\"attachment-large size-large wp-image-10628\" alt=\"\" srcset=\"https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/06\/Leandro-Contreras-Honda-Chile.webp 386w, https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/06\/Leandro-Contreras-Honda-Chile-290x300.webp 290w\" sizes=\"(max-width: 386px) 100vw, 386px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2aff6f0 animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"2aff6f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">\u201cWe saw good results from the first mailing, especially considering that we had not contacted these customers through this means. A great benefit of this is the fact that the channel with the customer is kept open permanently.\u201d\u200b<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bd0931 elementor-widget elementor-widget-text-editor\" data-id=\"1bd0931\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>CHALLENGE 2<\/h5><p>Recall campaigns required\u00a0<strong>ask for a lot of information<\/strong>\u00a0to the client, and from a\u00a0<strong>time dedication<\/strong>\u00a0from the executive of\u00a0<strong>between 10 to 12 minutes<\/strong>, which, given the large volume of clients, was unsustainable and impossible to scale.<\/p><h5>SOLUTION<\/h5><p>HE\u00a0<strong>automated using the WittyBots chatbot<\/strong>\u00a0the process of obtaining the information required to request a recall. This prevents the executive from having to ask repetitive questions, and frees up time for higher-value tasks such as personalized attention or the final service agenda for the customer.<\/p><h5>CHALLENGE 3<\/h5><p><strong>Centralize communication<\/strong>\u00a0of the brand into a single number, and provide dealerships with a standard tool to serve their customers.<\/p><h5>SOLUTION<\/h5><p>HE\u00a0<strong>organized brand communication through specific trays<\/strong>\u00a0which correspond to the different official dealerships. The customer who comes to Honda chooses the area where he lives or wants to make his purchase, and\u00a0<strong>WittySuite sends it to the tray<\/strong>\u00a0from the dealership that is closest to them by georeferencing. In turn, when it comes to recall, the customer is assisted by the Honda executive, who then refers him to the dealership of the customer&#039;s preference.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-96095be e-flex e-con-boxed e-con e-parent\" data-id=\"96095be\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e96c91a animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"e96c91a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Head of CRM | Customer Experience<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-273cb2b animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"273cb2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">CAROLINA ZENTENO<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ccff3d elementor-widget elementor-widget-image\" data-id=\"1ccff3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/06\/carolina-zenteno.webp\" class=\"attachment-large size-large wp-image-10635\" alt=\"\" srcset=\"https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/06\/carolina-zenteno.webp 400w, https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/06\/carolina-zenteno-150x150.webp 150w, https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/06\/carolina-zenteno-300x300.webp 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7eea696 animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7eea696\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">&quot;The implementation went very smoothly; we had regular scheduled meetings, which allowed us to make steady progress. In addition, their team is super complete: there was a specialist in each area, and Leonardo supervised each member to ensure that everyone arrived at the next meeting with their part done, and everyone was very efficient.&quot;<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fa2575 elementor-widget elementor-widget-image\" data-id=\"5fa2575\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"768\" src=\"https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/06\/Chatbots-Honda.png\" class=\"attachment-full size-full wp-image-10674\" alt=\"\" srcset=\"https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/06\/Chatbots-Honda.png 768w, https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/06\/Chatbots-Honda-150x150.png 150w, https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/06\/Chatbots-Honda-300x300.png 300w, https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/06\/Chatbots-Honda-650x650.png 650w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df8a156 elementor-widget elementor-widget-heading\" data-id=\"df8a156\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What do you value most about the solution?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8221e5e e-flex e-con-boxed e-con e-parent\" data-id=\"8221e5e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdb00b7 animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"fdb00b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Customer Experience Manager<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29e49ea animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"29e49ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">LEANDRO CONTRERAS<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d9d373 elementor-widget elementor-widget-image\" data-id=\"7d9d373\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"386\" height=\"400\" src=\"https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/06\/Leandro-Contreras-Honda-Chile.webp\" class=\"attachment-large size-large wp-image-10628\" alt=\"\" srcset=\"https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/06\/Leandro-Contreras-Honda-Chile.webp 386w, https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/06\/Leandro-Contreras-Honda-Chile-290x300.webp 290w\" sizes=\"(max-width: 386px) 100vw, 386px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-828e20a animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"828e20a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">\u201cThe ability to provide multiple attention spans, flexibility to changes, and the fact that certain queries or requests for information can be automated so that the executive does not have to waste time requesting them.\u201d\n\n<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-35dde60 e-flex e-con-boxed e-con e-parent\" data-id=\"35dde60\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9effc9 animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"c9effc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Head of CRM | Customer Experience<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0371b3f animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"0371b3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">CAROLINA ZENTENO<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e978b6c elementor-widget elementor-widget-image\" data-id=\"e978b6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/06\/carolina-zenteno.webp\" class=\"attachment-large size-large wp-image-10635\" alt=\"\" srcset=\"https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/06\/carolina-zenteno.webp 400w, https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/06\/carolina-zenteno-150x150.webp 150w, https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/06\/carolina-zenteno-300x300.webp 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44f0031 animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"44f0031\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">&quot;What I value most is being able to reach our clients in a massive way in a simple way. It is very easy to create a template, include your message, an image, a URL; the tool is user-friendly. Also, the good thing is that the tool allows you to be free and do whatever you want, the limit is infinite, creativity at its finest!&quot;<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0200193 e-con-full e-flex e-con e-parent\" data-id=\"0200193\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-124d261 elementor-widget elementor-widget-shortcode\" data-id=\"124d261\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"10574\" class=\"elementor elementor-10574\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-177e6861 animated-fast elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"177e6861\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-434198af\" data-id=\"434198af\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9ca38ba animated-fast elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"9ca38ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Do you want to know more Success Stories?<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55bd4f5 no ui-e-apg-classic ui-e-img-anim-zoom elementor-widget elementor-widget-uicore-advanced-post-grid woocommerce elementor-widget-uicore-advanced-post-grid\" data-id=\"55bd4f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;masonry&quot;:&quot;no&quot;}\" data-widget_type=\"uicore-advanced-post-grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"ui-e-adv-grid\">\n                \n                <div class=\"ui-e-post-item ui-e-item ui-e-animations-wrp\">\n                    <article class=\"post-8278 portfolio type-portfolio status-publish has-post-thumbnail hentry\">\n                        <div class=\"ui-e-post-top\">\n                                    <a class=\"ui-e-post-img-wrapp\"\n            href=\"https:\/\/www.simpletech.uy\/en\/portfolio\/dhl\/\"\n            title=\"View Post:DHL\">\n\n                            <div class=\"ui-e-post-img\" style=\"background-image:url(https:\/\/www.simpletech.uy\/wp-content\/uploads\/2022\/07\/Cabezal-historias-de-exito_dhl_02-650x365.png)\"><\/div>\n                    <\/a>\n                                                        <\/div>\n\n                        \n                        <div class=\"ui-e-post-content\">\n\n                                                                                                                <div class=\"ui-e-post-text\">How DHL optimizes communications and operational processes in over 40 countries in Latin America and the Caribbean, with automation solutions powered by Wittysuite.<\/div>                                                                <a href=\"https:\/\/www.simpletech.uy\/en\/portfolio\/dhl\/\" class=\"elementor-button-link elementor-button ui-e-readmore\" role=\"button\">\n            <span class=\"elementor-button-content-wrapper\"><span class=\"elementor-button-text\">See case<\/span> <\/span>        <\/a>\n                                <\/div>\n                    <\/article>\n                <\/div>\n\n                \n                <div class=\"ui-e-post-item ui-e-item ui-e-animations-wrp\">\n                    <article class=\"post-14050 portfolio type-portfolio status-publish has-post-thumbnail hentry portfolio_category-ia\">\n                        <div class=\"ui-e-post-top\">\n                                    <a class=\"ui-e-post-img-wrapp\"\n            href=\"https:\/\/www.simpletech.uy\/en\/portfolio\/lider-bci\/\"\n            title=\"View Post:Lider Bci\">\n\n                            <div class=\"ui-e-post-img\" style=\"background-image:url(https:\/\/www.simpletech.uy\/wp-content\/uploads\/2025\/09\/Cabezal-historias-de-exito_liderbci-650x365-1.png)\"><\/div>\n                    <\/a>\n                                                        <\/div>\n\n                        \n                        <div class=\"ui-e-post-content\">\n\n                                                                                                                <div class=\"ui-e-post-text\">Bci Leader Bci Leader transformed SOAP contracting into a 100% digital, simple, and conversational experience.<\/div>                                                                <a href=\"https:\/\/www.simpletech.uy\/en\/portfolio\/lider-bci\/\" class=\"elementor-button-link elementor-button ui-e-readmore\" role=\"button\">\n            <span class=\"elementor-button-content-wrapper\"><span class=\"elementor-button-text\">See case<\/span> <\/span>        <\/a>\n                                <\/div>\n                    <\/article>\n                <\/div>\n\n                \n                <div class=\"ui-e-post-item ui-e-item ui-e-animations-wrp\">\n                    <article class=\"post-8295 portfolio type-portfolio status-publish has-post-thumbnail hentry portfolio_category-industria\">\n                        <div class=\"ui-e-post-top\">\n                                    <a class=\"ui-e-post-img-wrapp\"\n            href=\"https:\/\/www.simpletech.uy\/en\/portfolio\/aliaxis-global-supplier\/\"\n            title=\"View Post:Aliaxis Global Supplier\">\n\n                            <div class=\"ui-e-post-img\" style=\"background-image:url(https:\/\/www.simpletech.uy\/wp-content\/uploads\/2022\/06\/Cabezal-historias-de-aliaxis_01-650x365.png)\"><\/div>\n                    <\/a>\n                                                        <\/div>\n\n                        \n                        <div class=\"ui-e-post-content\">\n\n                                                                                                                <div class=\"ui-e-post-text\">It optimized and unified its communications, interconnected branches internationally and reduced its investment in telecommunications by hundreds of thousands of dollars.<\/div>                                                                <a href=\"https:\/\/www.simpletech.uy\/en\/portfolio\/aliaxis-global-supplier\/\" class=\"elementor-button-link elementor-button ui-e-readmore\" role=\"button\">\n            <span class=\"elementor-button-content-wrapper\"><span class=\"elementor-button-text\">See case<\/span> <\/span>        <\/a>\n                                <\/div>\n                    <\/article>\n                <\/div>\n\n                            <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c66800 animated-fast elementor-mobile-align-center elementor-align-center elementor-invisible elementor-widget elementor-widget-button\" data-id=\"7c66800\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.simpletech.uy\/en\/casos-de-exito\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">See all success stories<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ffc3a12 e-con-full e-flex e-con e-parent\" data-id=\"ffc3a12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-341f516 elementor-widget elementor-widget-shortcode\" data-id=\"341f516\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"8565\" class=\"elementor elementor-8565\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-03c5310 animated-fast elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"03c5310\" data-element_type=\"section\" data-e-type=\"section\" id=\"contacto\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t\t<div 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