{"id":8291,"date":"2025-06-10T14:58:29","date_gmt":"2025-06-10T12:58:29","guid":{"rendered":"https:\/\/simpletech.uy\/?post_type=portfolio&p=8291"},"modified":"2025-10-23T14:59:45","modified_gmt":"2025-10-23T12:59:45","slug":"ta-ta-supermercados","status":"publish","type":"portfolio","link":"https:\/\/www.simpletech.uy\/en\/portfolio\/ta-ta-supermercados\/","title":{"rendered":"Ta-Ta Supermarkets"},"content":{"rendered":"
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Ta-Ta Supermarkets<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How Ta-Ta simplified reporting and monitoring of issues in Jira through WhatsApp, improving the experience of internal customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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About Ta-Ta<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ta-Ta Supermarkets is a retail company with a history of more than 60 years in Uruguay. It is one of the leaders in the sector, with operations in more than 200 points of sale and a presence in 100% of the Uruguayan territory, through physical branches in the 19 departments. Multi Ahorro Hogar, BAS, woOw! and Frontoy are companies associated with the brand that operate in parallel, serving different business verticals.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Why they chose Simpletech<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Their testimony reflects that they found in Simpletech a technological ally to achieve their omnichannel and innovation objectives. Addressing disruptive ideas, which later always become a reality, is another strength that is indicated as differentiating and that has influenced the decision to choose Simpletech.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Comprehensive Support Coordinator at Ta-Ta Supermarkets<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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IGNACIO GORRITI<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u201cMore than listening to proposals, we like to listen to suppliers that align with our horizon and objectives of being an omnichannel and innovative company. We don\u2019t just want a chatbot. We want MORE than a chatbot. Simpletech understood this from the beginning and that\u2019s why we chose them.\u201d<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Challenges & Solutions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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FIRST CHALLENGE<\/h5>

Given their philosophy focused on \u201cinnovation, attention to detail and continuous improvement\u201d, they approached Simpletech in search of a tool that would help them improve the experience of the company\u2019s internal customers when reporting incidents. These processes range from cashier service to logistics operators who travel around the country delivering merchandise. The organization needed a familiar and easy-to-access tool for staff with little ties and experience in digital platforms.<\/p>

AIM<\/h5>

Provide a new, more accessible support channel for non-computerized clients of the organization. This solution had to be simple for the user and also simple for the team that receives the incidents.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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IT Operations Manager at Ta-Ta Supermarkets<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Eduardo Zukauskas<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u201cWith the Simpletech team, what we have achieved is a partnership. Our common association is to innovate, exceed expectations and be agile. There is good teamwork... Every time a crazy idea has emerged, we never hear a "No" as an answer. At Simpletech, none of our explosive ideas have been discarded. In fact, they have been analyzed and most of them are now implemented. Our vision is that this teamwork will be incremental to all areas of the company.\u201d<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Challenges & Solutions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The project we developed included the integration of WittyBots and Jira Service Management into the client's WhatsApp Business API.<\/p>

The solution design is divided into two branches:<\/p>

1. Creating incident tickets:<\/strong><\/p>

This allows the organization's employees to report and request assistance via WhatsApp when failures arise that require the attention of support staff. This is done through a series of consecutive questions, which arise based on a funnel designed by the client.<\/p>

2. Query and update active and closed incidents:<\/strong><\/p>

Today, support staff can report the status of each incident in real time. In addition, their superiors have access to a detailed report of what has happened and is happening with their collaborators. This solution also has the added benefit of being able to add comments on the evolution of each incident, through WhatsApp audios and images. This simplified the reporting process for people with little knowledge\/experience with technological tools.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t

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Do you want to know more Success Stories?<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How DHL optimizes communications and operational processes in over 40 countries in Latin America and the Caribbean, with automation solutions powered by Wittysuite.<\/div> \n See case<\/span> <\/span> <\/a>\n <\/div>\n <\/article>\n <\/div>\n\n \n
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Bci Leader Bci Leader transformed SOAP contracting into a 100% digital, simple, and conversational experience.<\/div> \n See case<\/span> <\/span> <\/a>\n <\/div>\n <\/article>\n <\/div>\n\n \n
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It optimized and unified its communications, interconnected branches internationally and reduced its investment in telecommunications by hundreds of thousands of dollars.<\/div> \n See case<\/span> <\/span> <\/a>\n <\/div>\n <\/article>\n <\/div>\n\n <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We are revolutionizing the world of CX, join the transformation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We can help you with your business needs!<\/strong> Leave us your message and our experts will contact you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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