{"id":1034,"date":"2022-02-14T15:54:41","date_gmt":"2022-02-14T14:54:41","guid":{"rendered":"https:\/\/blog.simpletech.uy\/?p=1034"},"modified":"2025-12-08T19:27:38","modified_gmt":"2025-12-08T18:27:38","slug":"3cx-v18-el-sistema-de-comunicaciones-del-futuro","status":"publish","type":"post","link":"https:\/\/www.simpletech.uy\/en\/3cx-v18-el-sistema-de-comunicaciones-del-futuro\/","title":{"rendered":"3CX V18: The communications system of the future\u00a0"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"1034\" class=\"elementor elementor-1034\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f32fbee e-flex e-con-boxed e-con e-parent\" data-id=\"1f32fbee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-477c087d elementor-widget elementor-widget-text-editor\" data-id=\"477c087d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<hr class=\"wp-block-separator has-text-color has-medium-gray-color has-css-opacity has-medium-gray-background-color has-background is-style-wide\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">3CX is transforming into a comprehensive omnichannel communications system. Faced with intensifying competition, businesses need to focus their efforts on customer experience.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>3CX version 18 is the communication system of the future <\/strong>that connects workers with customers. One platform: efficient, cost-effective and easy to manage. While other platforms focus on connecting employees, 3CX connects coworkers with colleagues, coworkers with customers and enables your employees to work more efficiently, while improving the experience of the entire organization as a whole.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#000dff\"><strong>UPDATE CORE<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The 3CX core system has been strengthened \u2013 delivering a major OS upgrade for our 3CX ISO as well as increased reliability and compatibility with new features.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/simpletech.uy\/wp-content\/uploads\/2024\/08\/3cx-v18-dashboard.png\" alt=\"\" class=\"wp-image-1046\" width=\"790\" height=\"383\"\/><figcaption class=\"wp-element-caption\"><em>Platform Dashboard<\/em> in its V18<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Find the complete list at the <a rel=\"noreferrer noopener\" href=\"https:\/\/wiki.simpletech.uy\/books\/recursos-de-apoyo-077\/page\/3cx-version-18-sp1\" target=\"_blank\">Simpletech Wiki<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#0400ff\"><strong>USABILITY AND PRACTICALITY: Improvements to the Web Client and Windows Desktop App<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Design update programmed with the same framework used by Microsoft Teams and Spotify.&nbsp;<\/li>\n\n\n\n<li>Improved usability in key areas: The keyboard, iconography and layout of dialing and calling options in the Web Client have been optimized. This will make it more practical and intuitive for users to make calls.&nbsp;&nbsp;<\/li>\n\n\n\n<li>Even better quality: Businesses using 3CX on Windows can benefit from improved audio quality, reliability and optimized performance.&nbsp;<\/li>\n\n\n\n<li>Access to the platform is made quicker thanks to the possibility of doing so through a Microsoft or Google Enterprise account. It is not necessary to enter a 3CX username and password. If the user has logged in from any of the mentioned providers, they can do so with a single click.<\/li>\n\n\n\n<li>Possibility to make calls to contacts, both internal and external, from 3CX Teams.&nbsp;<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/simpletech.uy\/wp-content\/uploads\/2022\/02\/client-web-3cx.png\" alt=\"\" class=\"wp-image-1049\"\/><figcaption class=\"wp-element-caption\">Web client and mobile app <\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#1700ff\"><strong>CONTACT CENTERS: Even more efficient<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This new version of 3CX features improvements in functionality for both live chats and messaging channels:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Improved Live Chat box&nbsp;<\/li>\n\n\n\n<li>Themes&nbsp;<\/li>\n\n\n\n<li>Best email and name collection&nbsp;<\/li>\n\n\n\n<li>Different ways to start&nbsp;<\/li>\n\n\n\n<li>Best overall setup&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#0004fb\"><strong>AUDIT LOG<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can now see the details of each change made and the person who made it. Historical information grouped together for easier searching.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All historical information is now accessible from a centralized menu.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/simpletech.uy\/wp-content\/uploads\/2024\/08\/3cx-v18-auditlog.png\" alt=\"audit log 3cx v18\" class=\"wp-image-1057\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Call Log: Call log&nbsp;&nbsp;<\/li>\n\n\n\n<li>CDR: Call Detailed Record for Billing that can be customized to download or send to an external Billing system.&nbsp;<\/li>\n\n\n\n<li>Reports: Advanced call reports for control and decision making.&nbsp;<\/li>\n\n\n\n<li>Recordings: List and search of recordings made.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#1700ff\"><strong>WEBMEETING: Enhanced security<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The webmeeting portal will now be hosted on your 3CX instance:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All information will be stored locally and therefore completely confidential.&nbsp;<\/li>\n\n\n\n<li>Your Click2call and Click2meet URLs will be linked together.&nbsp;<\/li>\n\n\n\n<li>In the future you will be able to use public or private MCUs.&nbsp;<\/li>\n\n\n\n<li>Improves dialing ability&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#3c00ff\"><strong>REST API: Video Conferencing<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The 3CX Video Conferencing REST API can be used to create, manage or delete meetings from third-party applications such as ClickUp and MS Teams. This will allow you to more easily integrate your 3CX Video Conferencing into your daily workflow. <a rel=\"noreferrer noopener\" href=\"https:\/\/www.3cx.es\/blog\/v18-final\/\" target=\"_blank\">Read the API documentation<\/a>.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/simpletech.uy\/wp-content\/uploads\/2022\/02\/3cx-v18-webmeeting-1024x497.png\" alt=\"\" class=\"wp-image-1053\"\/><figcaption class=\"wp-element-caption\"><em>Renewed Webmeeting platform<\/em><\/figcaption><\/figure>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#2200ff\"><strong>BETTER UX ON WEB CLIENT<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The dial pad icon is now at the top, with a phone icon \u2013 indicating that the user should click on it to make a call.&nbsp;<\/li>\n\n\n\n<li>Added a field for name or number at the top, to make it even more obvious \u2013 It will try to match both extensions and contacts.&nbsp;<\/li>\n\n\n\n<li>If there is no match, the user can press enter or call the entered number.&nbsp;<\/li>\n\n\n\n<li>Audio in video settings are now in the dropdown menu.&nbsp;<\/li>\n\n\n\n<li>Yealink phones support on Web Client and Desktop App. The integration allows you to answer and reject calls, mute or put on hold, as well as switch between lines directly from the headset.&nbsp;<\/li>\n\n\n\n<li>Hotkey support for Windows Desktop App.&nbsp;<\/li>\n\n\n\n<li>Possible MacOS version of the client.&nbsp;<\/li>\n\n\n\n<li>Display of number type and company name when searching from the dial pad.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#0d00ff\"><strong>MICROSOFT TEAMS: An integration that continues to grow<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>New features have been developed and existing ones modified. For example: when a Teams user rejects a call, the 3CX Forwarding Rules for that user are applied.&nbsp;<\/li>\n\n\n\n<li>Microsoft Teams dialpad updated to support 3CX dial codes.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/simpletech.uy\/wp-content\/uploads\/2022\/02\/3cx-v18-microsoft-teams-1024x497.png\" alt=\"\" class=\"wp-image-1055\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#0004ff\"><strong>FACEBOOK MESSENGER: New integrations<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Now you can receive conversations from the Facebook Fan Page by performing 3 simple steps. You will find all the details and the step by step in <a href=\"https:\/\/wiki.simpletech.uy\/books\/recursos-de-apoyo-077\/page\/3cx-version-18-sp1\" data-type=\"URL\" data-id=\"https:\/\/wiki.simpletech.uy\/books\/recursos-de-apoyo-077\/page\/3cx-version-18-sp1\" target=\"_blank\" rel=\"noreferrer noopener\">Our Wiki<\/a>. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#001eff\"><strong>CHANGE IN PROCESS<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Simpletech&#039;s Operations and Support team is already operating with the new system. Our clients will be contacted during the first half of 2022 to obtain this information. <a href=\"https:\/\/www.3cx.es\/blog\/update-1-v18\/\" target=\"_blank\" rel=\"noreferrer noopener\">remake<\/a>. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.linkedin.com\/in\/ing-leonardo-pendas-6ba743123\/?originalSubdomain=uy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" data-id=\"1058\" src=\"https:\/\/simpletech.uy\/wp-content\/uploads\/2024\/08\/Autor-blog-simpletech-leonardo-pendas-08.jpg\" alt=\"Autor blog simpletech - leonardo pendas\" class=\"wp-image-1058\"\/><\/a><\/figure>\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#000dff;font-size:14px\"><strong>YOU MAY ALSO LIKE:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <a href=\"https:\/\/blog.simpletech.uy\/2021\/11\/30\/five9-plataforma-lider-contact-center-en-nube\/\">Five9: Why is it the leading cloud contact center platform?<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <a href=\"http:\/\/Optimiz\u00f3 y unific\u00f3 sus comunicaciones, interconect\u00f3 sucursales a nivel internacional y redujo costos\">How Aliaxis Connected 19 Markets and Reduced Costs with 3CX<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/blog.simpletech.uy\/2021\/08\/31\/3cx-pymes-mejor-solucion-segun-premios-mkb\/\">\ud83d\udc49 3CX also for SMEs, best solution for UC according to MKB awards<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#000dff;font-size:14px\"><\/p>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#000dff;font-size:14px\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-860c7c5 e-con-full e-flex e-con e-parent\" data-id=\"860c7c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63bf4ca elementor-widget elementor-widget-shortcode\" data-id=\"63bf4ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"14637\" class=\"elementor elementor-14637\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-b4a0fe0 e-flex e-con-boxed e-con e-parent\" data-id=\"b4a0fe0\" data-element_type=\"container\" data-e-type=\"container\" id=\"contacto\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a68bed6 elementor-widget elementor-widget-heading\" data-id=\"a68bed6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We are revolutionizing the world of CX, join the transformation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5126ecd elementor-widget elementor-widget-text-editor\" data-id=\"5126ecd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>We can help you with your business needs!<\/strong> Leave us your message and our experts will contact you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e2a7bc e-flex e-con-boxed e-con e-parent\" data-id=\"2e2a7bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-691c95a elementor-widget elementor-widget-shortcode\" data-id=\"691c95a\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.elementor-element-691c95a{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-755cc6f elementor-widget elementor-widget-shortcode\" data-id=\"755cc6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n\t\t\t<div\n\t\t\tclass=\"hs-form-frame\"\n\t\t\tdata-region=\"na1\"\n\t\t\tdata-form-id=\"82c56efd-fcb4-495b-adf7-df64328b5eb9\"\n\t\t\tdata-portal-id=\"50668120\"\n\t\t\t >\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-417cb2b elementor-widget elementor-widget-shortcode\" data-id=\"417cb2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.elementor-element-417cb2b{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Get to know an omnichannel and comprehensive communication system. Businesses need to focus their efforts on customer experience. The renewed 3CX V.18 is the future that connects workers with customers today. Learn all about this update!<\/p>","protected":false},"author":2,"featured_media":12820,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[11],"tags":[27,56,47,36],"class_list":["post-1034","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comunicaciones","tag-chatbot","tag-contact-center","tag-cx","tag-omnicanalidad"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>3CX V18: El sistema de comunicaciones del futuro\u00a0| Simpletech<\/title>\n<meta name=\"description\" content=\"Descubre 3CX V18: El sistema de comunicaciones del futuro. 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