{"id":130,"date":"2017-10-15T15:55:55","date_gmt":"2017-10-15T13:55:55","guid":{"rendered":"https:\/\/blog.simpletech.uy\/?p=130"},"modified":"2025-12-08T19:58:30","modified_gmt":"2025-12-08T18:58:30","slug":"ip-centrales-hibridas-3cx","status":"publish","type":"post","link":"https:\/\/www.simpletech.uy\/en\/ip-centrales-hibridas-3cx\/","title":{"rendered":"What IP and Hybrid PBXs like 3CX brought"},"content":{"rendered":"
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\n\t\t\t\t\t\t\t\t\tVoice over IP technology made it possible for new telephone exchanges to be software-based. <\/strong>\n\nSoftphone (Soft Phones)\"Softphone<\/u>\n\nWith calls handled through the computer, a new interface was born. The \u201csoftphone\u201d makes it possible to look at a monitor and see all sorts of useful information through a software application. A headset with a built-in microphone replaces the handset with a \"estadoSpecial software to display the keyboard and other features.\n\nFor example, employee names associated with each extension make it easy to transfer calls between offices. Activity statuses show lines in use. Conference calls are easy to set up.\n\nAdditionally, softphones are available for smartphones, which officially made the PBX mobile.\n\nIVR Menu\"ivr<\/u>\n\nCallers can route themselves by choosing a menu option, for example, \u201cPress 1 to make an appointment\u201d or allow direct entry to a extension.\n\nPortable <\/u>\n\nYour Smart phone is capable of send and receive company calls from within your office, no matter where you are in the world.<\/strong> This allows employees to save costs on calls and take mobile phones on business trips or to their homes, as long as there is an Internet connection.\n\nVoicemail <\/u>\n\nThis doesn't sound like a new feature, but it's not just a simple voicemail, it's Messages are sent via email in .wav format to your account<\/strong>.\n\nScheduled Routing<\/u>\n\nMenu options change based on preset hours. For example, when calling outside of business hours. \u201cWe are currently closed. To leave a message\u2026\u201d\n\nCall recording<\/u>\n\n\u201cThis call may be monitored or recorded for quality control purposes.\u201d Call recording is often used for training or employee performance monitoring.\n\nWaiting list\"\"\n<\/u>\n\nMusic or information is played for the caller while an agent is available. It is incredibly useful for the company to know the order and number of calls on hold.\n\nCall control through reports\"reportes<\/u>\nStoring information on incoming and outgoing calls, generating reports and even detailed graphics.<\/strong>\n\nFourth Era: Unified Communications<\/strong>\n\nWhile we've said there were only three eras of PBX, technically, there are four.\n\nWith the introduction of internet-based services, PBX became a small ingredient in a revolutionary communication cake.\n\nThe complete package of new features is known as \u201cunified communications.\u201d For this reason, PBXs are often not advertised as a standalone service, as they are included with a variety of other features.\n\nWith the increase in internet access, faster speeds, and other new technologies, unified communications have greatly expanded their role.\n\nUnified Communications Features<\/strong>\n\nInstant Messaging\"chat\"<\/u>\n\nUser interfaces allow employees to communicate via instant messaging quickly and easily, without the need for external applications.\n\nFaxing\"fax<\/u>\n\nThe ability to send and receive faxes through the use of the computer interface is a valuable upgrade. Received faxes arrive via email in .pdf format to your account.\n\nVideoconferencing\"Videoconfrencias<\/u>\n\nFor those who need some face time, it allows for video conference calls.\n\nPresence<\/u>\n\nIt simply means knowing how to find someone and knowing when that person is available.\n\nIf you have been considering hiring a Corporate Telephone System or upgrading your current system, we hope we have helped you understand the basics you need to know in order to begin researching and reach the decision that best suits your needs.<\/strong>\n\n
\n\nThe images shown refer to the 3CX software,  The hybrid telephone exchange that we offer you to try<\/a>, so that you can learn about the different benefits that it can bring to your company. Throughout the following posts we will expand on 3CX. <\/strong>\n\nIn SimpleTECH<\/a>We are a company made up of professionals in the areas of Telecommunications, Electronics and Software.<\/strong> We specialize in helping companies and institutions of all sizes communicate effectively and efficiently based on the industry best practices and technologies. That's why we recommend the 3CX Hybrid IP Phone System <\/strong>for medium and large companies looking to get the most return on their investment through a scalable, flexible, and efficient tool. We advise on and implement projects throughout Latin America, and we are the only Spanish-speaking 3CX Platinum and Support Partner in Latin America.\n\nBy: The Team SimpleTECH<\/a>\u00a9\n\nSources:\n\nhttp:\/\/bebusinessed.com\/history\/history-of-pbx\/<\/a>\n\nhttps:\/\/www.3cx.es\/\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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We are revolutionizing the world of CX, join the transformation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We can help you with your business needs!<\/strong> Leave us your message and our experts will contact you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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