{"id":11896,"date":"2022-01-26T15:51:43","date_gmt":"2022-01-26T14:51:43","guid":{"rendered":"https:\/\/simpletech.uy\/?p=11896"},"modified":"2025-12-08T19:28:19","modified_gmt":"2025-12-08T18:28:19","slug":"agentes-de-contact-center-felices-y-comprometidos","status":"publish","type":"post","link":"https:\/\/www.simpletech.uy\/pt\/agentes-de-contact-center-felices-y-comprometidos\/","title":{"rendered":"Agentes de Contact Center: felizes e comprometidos?"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"11896\" class=\"elementor elementor-11896\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-607955f9 e-flex e-con-boxed e-con e-parent\" data-id=\"607955f9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-705d63a0 elementor-widget elementor-widget-text-editor\" data-id=\"705d63a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<hr class=\"wp-block-separator has-text-color has-medium-gray-color has-css-opacity has-medium-gray-background-color has-background is-style-wide\"\/>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">A incorpora\u00e7\u00e3o de canais digitais est\u00e1 em alta no mundo dos neg\u00f3cios. Escala de automa\u00e7\u00f5es. O uso de IA em departamentos de atendimento ao cliente \u00e9 cada vez mais comum. Procura-se efici\u00eancia e economia de recursos. Por\u00e9m, voc\u00ea sabia quantas empresas esperam adicionar agentes de call center durante 2022?&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/simpletech.uy\/wp-content\/uploads\/2022\/01\/cabezal-agentes-de-contact-center-1.png?w=1024\" alt=\"\" class=\"wp-image-930\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Os agentes continuam a ser pe\u00e7a fundamental para oferecer uma experi\u00eancia agrad\u00e1vel e eficiente. A aten\u00e7\u00e3o e a energia deles influenciam a opini\u00e3o que os clientes t\u00eam da sua marca. A mistura entre humano e tecnologia \u00e9 um dream-team infal\u00edvel que elevar\u00e1 a experi\u00eancia de seus colaboradores e clientes. Ent\u00e3o, vamos redefinir a experi\u00eancia do agente.&nbsp;<\/p>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#2c07ef\"><strong>Experi\u00eancia como recurso interno e externo<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Quando falamos em experi\u00eancia do cliente, n\u00e3o estamos mais falando de um \u00fanico departamento. Ou seja, n\u00e3o apenas agentes de suporte e\/ou atendimento ao cliente est\u00e3o envolvidos aqui. No mundo dos neg\u00f3cios existem <a href=\"https:\/\/blog.simpletech.uy\/2021\/12\/22\/4x-en-que-consiste-las-experiencias-cx-ex-mx-y-ux-y-por-que-todos-hablan-de-ellas\/\" target=\"_blank\" rel=\"noreferrer noopener\">novos conceitos<\/a> como EX (experi\u00eancia do funcion\u00e1rio) e MX (multiexperi\u00eancia).&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consistem em compreender como uma experi\u00eancia satisfat\u00f3ria, interdisciplinar e interdisciplinar deve ser sentida, vivida e proporcionada nas organiza\u00e7\u00f5es de forma integral.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nosso papel como pares, colegas e empregadores de agentes de atendimento ao cliente \u00e9 facilitar suas vidas. Se quisermos que fa\u00e7am isso com nossos clientes, quem os atender\u00e1? A mesma organiza\u00e7\u00e3o, e isso deve ser aplicado desde o minuto zero. Fornecendo-lhes apoio atrav\u00e9s de informa\u00e7\u00f5es, recursos, colabora\u00e7\u00e3o e desenho de um ecossistema de trabalho harmonioso que facilite seu dia a dia.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#1a06ea\"><strong>O que nossos agentes precisam?<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#4818e8\"><strong>Dizemos a voc\u00ea em 5 pontos:<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Estrat\u00e9gia desde o dia 0: recrutamento e indu\u00e7\u00e3o<\/strong>&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">O agente deve ter um <a href=\"https:\/\/www.playvox.com\/blog\/8-most-important-qualities-of-a-call-center-agent\/\" target=\"_blank\" rel=\"noreferrer noopener\">perfil e qualidades<\/a> que a natureza desta posi\u00e7\u00e3o exige. Ser agente n\u00e3o \u00e9 uma fun\u00e7\u00e3o para todos. Conhecimento t\u00e9cnico tamb\u00e9m \u00e9 necess\u00e1rio e ser\u00e1 fornecido nos processos de indu\u00e7\u00e3o. Esse mesmo conhecimento ser\u00e1 aperfei\u00e7oado com a experi\u00eancia.&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ecossistema de trabalho&nbsp;<\/strong>&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">De acordo com Blake Morgan, colaborador da Forbes e especialista em CX, as empresas que se destacam na experi\u00eancia do cliente t\u00eam <a href=\"https:\/\/www.forbes.com\/sites\/blakemorgan\/2021\/08\/09\/10-stats-showing-the-growth-of-cx\/?sh=65aafa795f23\" target=\"_blank\" rel=\"noreferrer noopener\">Funcion\u00e1rios 1,5 vezes mais engajados<\/a> do que outras empresas. Energia entusiasmada e positiva. Onde existe um ambiente de trabalho colaborativo contagiante. Neste momento a criatividade interv\u00e9m e o c\u00e9u \u00e9 o limite. Podem ser realizados eventos de integra\u00e7\u00e3o, que n\u00e3o exigem uma log\u00edstica excessivamente complexa. Almo\u00e7os de equipe, <em>sextas-feiras casuais<\/em>, ap\u00f3s o mandato na empresa, se as tarefas o permitirem, isso melhorar\u00e1 o seu envolvimento e comprometimento. O entusiasmo \u00e9 contagiante!&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ferramentas e recursos que simplificam sua vida di\u00e1ria<\/strong>&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Uma solu\u00e7\u00e3o integrada de atendimento ao cliente como \u00e9 <a href=\"https:\/\/www.simpletech.uy\/pt\/3cx-contact-center\/\" target=\"_blank\" rel=\"noreferrer noopener\">3CX<\/a>, reconhecida como l\u00edder do setor pela G2, como as empresas de servi\u00e7os de classe mundial est\u00e3o capacitando suas equipes de servi\u00e7os. Informa\u00e7\u00f5es relevantes e acess\u00edveis sobre clientes, status de incidentes e compras s\u00e3o um <em>deve <\/em>nestes tempos. Devem tamb\u00e9m ter acesso aos seus superiores, pessoas com experi\u00eancia e conhecimentos t\u00e9cnicos avan\u00e7ados, para esclarecer d\u00favidas e resolver quest\u00f5es que possam estar fora do seu alcance.&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Flexibilidade geogr\u00e1fica e de v\u00e1rios dispositivos:&nbsp;<\/strong>&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Com a ascens\u00e3o do SaaS baseado <a href=\"https:\/\/blog.simpletech.uy\/2021\/11\/30\/five9-plataforma-lider-contact-center-en-nube\/\" target=\"_blank\" rel=\"noreferrer noopener\">na nuvem<\/a> e sistemas <a href=\"https:\/\/blog.simpletech.uy\/2017\/10\/15\/ip-centrales-hibridas-3cx\/\" target=\"_blank\" rel=\"noreferrer noopener\">Telefonia IP<\/a>, n\u00e3o \u00e9 mais necess\u00e1rio ter todos os seus agentes em um s\u00f3 lugar. Na verdade, pode at\u00e9 ser desnecess\u00e1rio. Ofere\u00e7a aos agentes a capacidade de trabalhar remotamente <a href=\"https:\/\/www.ccuruguayusa.com\/prensa\/estudio-revela-que-el-teletrabajo-mejoro-la-productividad-de-las-empresas\/\" target=\"_blank\" rel=\"noreferrer noopener\">tem muitas vantagens<\/a>. Al\u00e9m disso, eles n\u00e3o precisam mais estar conectados a telefones fixos. Utilizando as plataformas que acabamos de mencionar, poder\u00e3o realizar as suas tarefas sem atritos atrav\u00e9s de uma aplica\u00e7\u00e3o, smartphone e PC.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Feedback para seguir em frente<\/strong>&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Identificar os melhores desempenhos, monitorar o desempenho da for\u00e7a de trabalho, reconhec\u00ea-los e faz\u00ea-los crescer de acordo com atitudes e marcos \u00e9 o caminho para o sucesso. Sejamos realistas, eles, como n\u00f3s, s\u00e3o humanos e podem cometer erros. Por isso \u00e9 muito proveitoso para os agentes (e certamente isso se aplica a qualquer colaborador) avali\u00e1-los trimestralmente\/semestralmente. Receber feedback de seus l\u00edderes sobre seu desempenho, com aspectos a melhorar e pontos fortes, melhorar\u00e1 seu desempenho e comprometimento com sua fun\u00e7\u00e3o. Em <a href=\"https:\/\/www.helpscout.com\/75-customer-service-facts-quotes-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\">esta listagem<\/a> Voc\u00ea pode encontrar m\u00e9tricas de avalia\u00e7\u00e3o relevantes se n\u00e3o souber por onde come\u00e7ar.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Esses pontos podem fazer parte do roadmap de um departamento de Atendimento e\/ou Suporte que busca melhorar a experi\u00eancia de seus colaboradores. Alguns se aplicar\u00e3o \u00e0 sua organiza\u00e7\u00e3o e outros n\u00e3o. O certo \u00e9 que para entregar uma experi\u00eancia eficaz aos nossos clientes, devemos colocar no centro quem a oferece. Porque afinal, e como dissemos, os agentes s\u00e3o pe\u00e7as-chave de qualquer organiza\u00e7\u00e3o.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Descubra como voc\u00ea pode impulsion\u00e1-los criando um Contact Center do futuro com <a href=\"https:\/\/www.simpletech.uy\/pt\/3cx-contact-center\/\" target=\"_blank\" rel=\"noreferrer noopener\">3CX<\/a> e <a href=\"https:\/\/www.simpletech.uy\/pt\/five9\/\" target=\"_blank\" rel=\"noreferrer noopener\">Cinco9<\/a>. Aumente a experi\u00eancia dos seus agentes e fa\u00e7a da tecnologia o seu diferencial!&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-medium-gray-color has-css-opacity has-medium-gray-background-color has-background is-style-wide\"\/>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"224\" data-id=\"11891\" src=\"https:\/\/simpletech.uy\/wp-content\/uploads\/2024\/08\/autora-rosina-cortella-15-1024x224.jpg\" alt=\"\" class=\"wp-image-11891\" srcset=\"https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/08\/autora-rosina-cortella-15-1024x224.jpg 1024w, https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/08\/autora-rosina-cortella-15-300x66.jpg 300w, https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/08\/autora-rosina-cortella-15-768x168.jpg 768w, https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/08\/autora-rosina-cortella-15-650x142.jpg 650w, https:\/\/www.simpletech.uy\/wp-content\/uploads\/2024\/08\/autora-rosina-cortella-15.jpg 1380w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#000dff;font-size:14px\"><strong>VOC\u00ca TAMB\u00c9M PODE ESTAR INTERESSADO EM:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <a href=\"https:\/\/blog.simpletech.uy\/2021\/08\/31\/flexibilidad-herramienta-importante-para-agentes-ventas-atencion\/\">Por que a flexibilidade de uma ferramenta \u00e9 vital para os agentes de vendas?<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <a href=\"https:\/\/blog.simpletech.uy\/2021\/10\/12\/agentes-empoderados-wittyagent-escalar-conversaciones\/\">Agentes capacitados no Wittyagent: como escalar conversas com um clique<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <a href=\"https:\/\/blog.simpletech.uy\/2021\/11\/30\/five9-plataforma-lider-contact-center-en-nube\/\">Five9: por que se tornou a principal plataforma de Contact Center na nuvem?<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#000dff;font-size:14px\"><\/p>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#000dff;font-size:14px\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0c84c59 e-con-full e-flex e-con e-parent\" data-id=\"0c84c59\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff0c50e elementor-widget elementor-widget-shortcode\" data-id=\"ff0c50e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"14637\" class=\"elementor elementor-14637\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-b4a0fe0 e-flex e-con-boxed e-con e-parent\" data-id=\"b4a0fe0\" data-element_type=\"container\" data-e-type=\"container\" id=\"contacto\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a68bed6 elementor-widget elementor-widget-heading\" data-id=\"a68bed6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Estamos revolucionando o mundo da CX, junte-se \u00e0 transforma\u00e7\u00e3o<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5126ecd elementor-widget elementor-widget-text-editor\" data-id=\"5126ecd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Podemos ajud\u00e1-lo com as necessidades do seu neg\u00f3cio!<\/strong> Deixe-nos sua mensagem e nossos especialistas entrar\u00e3o em contato com voc\u00ea.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e2a7bc e-flex e-con-boxed e-con e-parent\" data-id=\"2e2a7bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-691c95a elementor-widget elementor-widget-shortcode\" data-id=\"691c95a\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.elementor-element-691c95a{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-755cc6f elementor-widget elementor-widget-shortcode\" data-id=\"755cc6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.elementor-element-755cc6f{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-417cb2b elementor-widget elementor-widget-shortcode\" data-id=\"417cb2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n\t\t\t<div\n\t\t\tclass=\"hs-form-frame\"\n\t\t\tdata-region=\"na1\"\n\t\t\tdata-form-id=\"1de7c3b9-4bba-4694-9bf4-e1a9886df6b5\"\n\t\t\tdata-portal-id=\"50668120\"\n\t\t\t >\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Os canais digitais est\u00e3o em alta no mundo dos neg\u00f3cios. Automa\u00e7\u00f5es e uso de escala de IA. Por\u00e9m, voc\u00ea sabia quantas empresas esperam adicionar agentes de call center durante 2022?\u00a0\u00a0<\/p>","protected":false},"author":2,"featured_media":12811,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[11,5],"tags":[50,56,47,60],"class_list":["post-11896","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comunicaciones","category-innovacion","tag-agentes","tag-contact-center","tag-cx","tag-ex"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Agentes de Contact Center: \u00bffelices y comprometidos? | Simpletech<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simpletech.uy\/pt\/agentes-de-contact-center-felices-y-comprometidos\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Agentes de Contact Center: \u00bffelices y comprometidos? | Simpletech\" \/>\n<meta property=\"og:description\" content=\"Los canales digitales est\u00e1n en alza en el mundo empresarial. 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