{"id":453,"date":"2021-08-31T15:55:19","date_gmt":"2021-08-31T13:55:19","guid":{"rendered":"https:\/\/blog.simpletech.uy\/?p=453"},"modified":"2025-12-08T19:40:46","modified_gmt":"2025-12-08T18:40:46","slug":"flexibilidad-herramienta-importante-para-agentes-ventas-atencion","status":"publish","type":"post","link":"https:\/\/www.simpletech.uy\/pt\/flexibilidad-herramienta-importante-para-agentes-ventas-atencion\/","title":{"rendered":"Por que a flexibilidade de uma ferramenta \u00e9 importante para agentes de vendas ou servi\u00e7os?"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"453\" class=\"elementor elementor-453\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c9b7ed0 e-flex e-con-boxed e-con e-parent\" data-id=\"3c9b7ed0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ad29f20 elementor-widget elementor-widget-text-editor\" data-id=\"2ad29f20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\" id=\"viewer-7nt13\">Para que as empresas cumpram os seus <a href=\"https:\/\/www.wittybots.com\/post\/estrategia-omnicanal\" target=\"_blank\" rel=\"noreferrer noopener\"><u>Estrat\u00e9gia omnicanal<\/u><\/a>, acreditamos que \u00e9 essencial contar com um suporte tecnol\u00f3gico poderoso e flex\u00edvel. Isso oferece diferentes possibilidades. Principalmente se falamos da aten\u00e7\u00e3o em si, ela deve ser automatizada e humana. Consultas complexas muitas vezes precisam ser encaminhadas a agentes especializados para garantir que o cliente conclua sua solicita\u00e7\u00e3o com \u00eaxito.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"viewer-eqguc\">Pensando nisso, ao criar <u><a href=\"https:\/\/www.simpletech.uy\/pt\/wittybots\/\" target=\"_blank\" rel=\"noreferrer noopener\">Wittybots<\/a><\/u>, nosso software de RPA e gerenciamento de conversas, decidimos incorporar um <u><a href=\"https:\/\/www.simpletech.uy\/pt\/wittyagent\/\" target=\"_blank\" rel=\"noreferrer noopener\">m\u00f3dulo especialmente projetado para agentes<\/a><\/u>. O que permite a transi\u00e7\u00e3o para o atendimento humano instantaneamente, proporcionando aos seus agentes uma interface confort\u00e1vel para gerenciar de forma unificada os diversos canais de atendimento da empresa.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"viewer-8adqd\"><strong>Por que \u201cflexibilidade\u201d?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"viewer-csicr\">Primeiro vamos deixar claro esse conceito que tanto gostamos. Uma das defini\u00e7\u00f5es que podemos encontrar \u00e9: <em>\u201cFlexibilidade \u00e9 a capacidade de se adaptar facilmente a diferentes circunst\u00e2ncias ou de adaptar regras a diferentes situa\u00e7\u00f5es ou necessidades.\u201d<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"viewer-8iaul\">Quando conversamos com a nossa equipa sobre quest\u00f5es de valores internos, que se refletem naquilo que transmitimos em tudo o que fazemos, chegamos sempre \u00e0 conclus\u00e3o que defendemos este conceito porque \u00e9 um valor para n\u00f3s.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"viewer-9jjg3\">\u00c9 porque somos millennials? Pode ser uma gera\u00e7\u00e3o que quebrou muitos paradigmas, especialmente ao n\u00edvel da flexibilidade laboral.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"viewer-cchjt\">Este ano de 2020 mostrou-nos mais do que nunca que todos devemos ser flex\u00edveis, adaptar-se \u00e0s mudan\u00e7as \u00e9 crucial.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"viewer-ffmps\"><strong>E ent\u00e3o... Como essa flexibilidade se reflete em nossa solu\u00e7\u00e3o de agente?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"viewer-5dq6o\"><strong>Flexibilidade de conversa\u00e7\u00e3o: 4 conversas simult\u00e2neas com canais diferentes<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"viewer-b1d8e\">A sua empresa disp\u00f5e de v\u00e1rios canais para dar aos seus clientes a comodidade de contact\u00e1-lo onde quiserem, mas os agentes s\u00e3o os mesmos. Nosso painel de 4 conversas simult\u00e2neas permite visualizar conversas de diferentes canais ao mesmo tempo e passar de um para outro com total liberdade.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"viewer-5divb\"><strong>Flexibilidade do locat\u00e1rio: aten\u00e7\u00e3o remota<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"viewer-jqiq\">A possibilidade de oferecer mobilidade aos seus agentes \u00e9 fundamental. Seus agentes podem atender no escrit\u00f3rio ou em casa, desde que acessem a plataforma em nuvem.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"viewer-7eaje\"><strong>Flexibilidade do dispositivo: agente exclusivo APP<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"viewer-b5cv5\">Assim como os agentes podem estar em qualquer lugar, nem sempre precisam poder acessar a vers\u00e3o desktop do PC, por isso criamos um APP para poder utiliz\u00e1-lo desde o celular, mantendo a unifica\u00e7\u00e3o da informa\u00e7\u00e3o nos sistemas da empresa e n\u00e3o dos aplicativos de m\u00eddia social pessoais dos agentes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"viewer-84ev5\"><strong>Flexibilidade de fun\u00e7\u00f5es: diferentes perfis de sess\u00e3o<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"viewer-2e4cc\">Os funcion\u00e1rios que ingressam devem ser capazes de se identificar com suas fun\u00e7\u00f5es, pois a organiza\u00e7\u00e3o \u00e9 hier\u00e1rquica. \u00c9 por isso que possibilitamos o login com um perfil, supervisor ou agente diferente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"viewer-bpav8\"><strong>Flexibilidade para categorizar contatos: personaliza\u00e7\u00e3o da bandeja<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"viewer-avq3p\">As necessidades das empresas s\u00e3o diversas. Quanto \u00e0 sua organiza\u00e7\u00e3o interna, h\u00e1 quem queira dividir o servi\u00e7o por departamentos de atendimento (vendas, log\u00edstica, entre outros) ou poder\u00e1 ser por tipo de cliente (seja premium ou n\u00e3o), por idioma (cada agente responde em o idioma que lhe pertence) enfim, as necessidades s\u00e3o infinitas... Wittybots permite personalizar as bandejas de atendimento conforme desejado e quando um cliente quiser falar com um agente, voc\u00ea pode encaminh\u00e1-lo para a bandeja de atendimento que se aplica dependendo o caso.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"viewer-44v8\"><strong>Flexibilidade de m\u00eddia<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"viewer-3mtrl\">As conversas s\u00e3o comunica\u00e7\u00e3o em a\u00e7\u00e3o, podendo exigir ir al\u00e9m do texto escrito. \u00c9 assim que permitimos que os agentes recebam e enviem diversos formatos de mensagens, texto, voz, imagens, v\u00eddeos e diversos tipos de arquivos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"viewer-9rbbt\"><strong>Flexibilidade de mudan\u00e7a de modo<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"viewer-cqq16\">Quando uma conversa for resolvida, o agente poder\u00e1 tomar a decis\u00e3o de escalar a intera\u00e7\u00e3o automaticamente. E se o cliente quiser entrar em contato novamente, poder\u00e1 solicit\u00e1-lo a qualquer momento.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"viewer-fg0ue\"><strong>Flexibilidade de informa\u00e7\u00e3o<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"viewer-d8mgk\">Se outro agente realizar uma conversa que tenha hist\u00f3rico anterior. \u00c9 fundamental que a empresa demonstre que sabe disso. Para isso, possibilitamos o acesso \u00e0s notas geradas anteriormente pelo seu parceiro.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"viewer-el3eu\"><strong>Flexibilidade de contato<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"viewer-flv9g\">Para o WhatsApp, essa funcionalidade permite que os agentes enviem mensagens fora da janela de contato de 24 horas. permitido pelo canal. O que \u00e9 muito \u00fatil, pois h\u00e1 casos de atendimento que exigem mais tempo para serem resolvidos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"viewer-a9npn\">Voc\u00ea consegue pensar em alguma ideia especialmente para as necessidades do seu neg\u00f3cio?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"viewer-a156r\">Podemos assessor\u00e1-lo e ver a melhor op\u00e7\u00e3o para sua opera\u00e7\u00e3o.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"viewer-9m66v\">Adoramos continuar cultivando nosso produto com voc\u00ea!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"viewer-962j9\"><u><a href=\"https:\/\/www.simpletech.uy\/pt\/contacto\/\" target=\"_blank\" rel=\"noreferrer noopener\">Escreva para n\u00f3s!<\/a><\/u><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.linkedin.com\/in\/rosina-cortella-terra-17801624\/\"><img decoding=\"async\" src=\"https:\/\/simpletech.uy\/wp-content\/uploads\/2024\/08\/autora-rosina-cortella-15.jpg\" alt=\"Autora - Rosina Cortella\" class=\"wp-image-725\"\/><\/a><\/figure>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0cc721e e-con-full e-flex e-con e-parent\" data-id=\"0cc721e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c67a296 elementor-widget elementor-widget-shortcode\" data-id=\"c67a296\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"14637\" class=\"elementor elementor-14637\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-b4a0fe0 e-flex e-con-boxed e-con e-parent\" data-id=\"b4a0fe0\" data-element_type=\"container\" data-e-type=\"container\" id=\"contacto\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a68bed6 elementor-widget elementor-widget-heading\" data-id=\"a68bed6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Estamos revolucionando o mundo da CX, junte-se \u00e0 transforma\u00e7\u00e3o<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5126ecd elementor-widget elementor-widget-text-editor\" data-id=\"5126ecd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Podemos ajud\u00e1-lo com as necessidades do seu neg\u00f3cio!<\/strong> Deixe-nos sua mensagem e nossos especialistas entrar\u00e3o em contato com voc\u00ea.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e2a7bc e-flex e-con-boxed e-con e-parent\" data-id=\"2e2a7bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-691c95a elementor-widget elementor-widget-shortcode\" data-id=\"691c95a\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.elementor-element-691c95a{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-755cc6f elementor-widget elementor-widget-shortcode\" data-id=\"755cc6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.elementor-element-755cc6f{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-417cb2b elementor-widget elementor-widget-shortcode\" data-id=\"417cb2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n\t\t\t<div\n\t\t\tclass=\"hs-form-frame\"\n\t\t\tdata-region=\"na1\"\n\t\t\tdata-form-id=\"1de7c3b9-4bba-4694-9bf4-e1a9886df6b5\"\n\t\t\tdata-portal-id=\"50668120\"\n\t\t\t >\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Para que as empresas cumpram a sua estrat\u00e9gia Omnichannel, acreditamos que \u00e9 essencial contar com um suporte tecnol\u00f3gico poderoso e flex\u00edvel.<\/p>","protected":false},"author":2,"featured_media":2195,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[76,5],"tags":[46,28,47,36,31],"class_list":["post-453","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-empresarial","category-innovacion","tag-atencion-al-cliente","tag-chatbots","tag-cx","tag-omnicanalidad","tag-wittybots"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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