{"id":753,"date":"2021-11-30T15:54:41","date_gmt":"2021-11-30T14:54:41","guid":{"rendered":"https:\/\/blog.simpletech.uy\/?p=753"},"modified":"2025-12-08T19:35:53","modified_gmt":"2025-12-08T18:35:53","slug":"five9-plataforma-lider-contact-center-en-nube","status":"publish","type":"post","link":"https:\/\/www.simpletech.uy\/pt\/five9-plataforma-lider-contact-center-en-nube\/","title":{"rendered":"Five9: Por que \u00e9 a plataforma l\u00edder em Cloud Contact Center?"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"753\" class=\"elementor elementor-753\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7bc8d0be e-flex e-con-boxed e-con e-parent\" data-id=\"7bc8d0be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b597062 elementor-widget elementor-widget-text-editor\" data-id=\"1b597062\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"has-black-color has-text-color has-medium-font-size wp-block-paragraph\">Five9 \u00e9 um Contact Center inteligente, hospedado na nuvem. O que isso significa? Que \u00e9 constru\u00eddo sobre um <strong>plataforma de nuvem<\/strong>. Ele fornece um servi\u00e7o confi\u00e1vel, seguro e escalon\u00e1vel. Isso facilita testar e implementar rapidamente seus servi\u00e7os de telefonia. Ao mesmo tempo, est\u00e1 abrindo caminho para que as empresas <strong>incorporar intelig\u00eancia artificial <\/strong>e <strong>tecnologias disruptivas<\/strong> e emergentes em seus processos.<\/p>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#0e00ff\"><strong>CONCEITO 9.9999<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Five9 pretende melhorar constantemente, at\u00e9 atingir <a href=\"https:\/\/www.cyberciti.biz\/faq\/computer-network-uptime-five-nines-999999\/\" target=\"_blank\" rel=\"noreferrer noopener\">99.999% ou &quot;cinco noves&quot;<\/a>. \u00c9 ele <strong>padr\u00e3o para sistemas de resposta a emerg\u00eancias<\/strong>. Dessa promessa nasceu o nome da plataforma em nuvem que conta com profissionais de TI trabalhando 24 horas por dia, 7 dias por semana e instala\u00e7\u00f5es de data center certificadas. <\/p>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#001bf1\"><strong>POR QUE ELE \u00c9 UM L\u00cdDER<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Flex\u00edvel<\/strong>: Fornece <strong>mobilidade para equipes<\/strong> de trabalho. Eles podem trabalhar com a mesma efici\u00eancia, seja no escrit\u00f3rio ou remotamente, em qualquer canto do mundo.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u00c1gil<\/strong>: Sua interface e funcionalidades s\u00e3o super pr\u00e1ticas. \u00c9 poss\u00edvel <strong>ativar e desativar agentes<\/strong>&nbsp;atendimento ao Cliente <strong>de acordo com a necessidade<\/strong> da empresa. Isto se torna muito eficiente para empresas que vivenciam \u00e9pocas de colheita em que precisam lidar com demandas flutuantes de aten\u00e7\u00e3o dependendo das diferentes \u00e9pocas do ano. \u200bAs pessoas podem ser adicionadas ou desagregadas \u00e0 equipe e pagar apenas pelo que for utilizado.\u200b<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Escal\u00e1vel<\/strong>: Sua agilidade nos leva a esse novo ponto. Com Cinco9 <strong>expandir equipes com total liberdade<\/strong> \u00c9 uma realidade. N\u00e3o importa onde estejam os colaboradores da empresa, n\u00e3o existem barreiras geogr\u00e1ficas ou temporais. Os agentes precisar\u00e3o apenas de um laptop e um fone de ouvido para fornecer servi\u00e7o omnicanal, onde quer que estejam.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>R\u00e1pido<\/strong>: O <a href=\"https:\/\/www.five9.com\/es-es\/solutions\/why-cloud\" target=\"_blank\" rel=\"noreferrer noopener\">tecnologia de nuvem<\/a> torna esta solu\u00e7\u00e3o capaz de se adaptar aos tempos de cada empresa de acordo com as suas necessidades particulares. Voc\u00ea poder\u00e1 implantar seu contact center&nbsp;<strong>em quest\u00e3o de horas<\/strong>\u200b, sem obst\u00e1culos!<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#1700fb\"><strong>SAIBA MAIS BENEF\u00cdCIOS DO FIVE9<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Aumente a produtividade do Call Center<\/strong>: N\u00e3o \u00e9 mais necess\u00e1rio gerenciar prospects e\/ou clientes manualmente. O contact center Five9 permite <strong>automatizar o gerenciamento<\/strong>, tanto de usu\u00e1rios quanto de campanhas de sa\u00edda. \u00c9 poss\u00edvel criar um funil de vendas automatizado e personalizado de acordo com os objetivos da empresa.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>CX personalizado e extraordin\u00e1rio:<\/strong> A experi\u00eancia do cliente \u00e9 hoje um <strong>fator de diferencia\u00e7\u00e3o prim\u00e1rio<\/strong>. A flexibilidade e escalabilidade do Five9 permitir\u00e3o \u00e0 empresa customizar o servi\u00e7o de acordo com a demanda e necessidades, proporcionando uma ferramenta de comunica\u00e7\u00e3o sob medida.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pre\u00e7os competitivos e total flexibilidade<\/strong>: o usu\u00e1rio pagar\u00e1 <strong>apenas para o que voc\u00ea precisa<\/strong>. Tamb\u00e9m n\u00e3o \u00e9 necess\u00e1rio assumir custos adicionais de infra-estrutura. O pre\u00e7o \u00e9 baseado no n\u00famero de agentes, sua utiliza\u00e7\u00e3o e funcionalidades. Se forem necess\u00e1rios apenas tr\u00eas agentes, apenas essas tr\u00eas posi\u00e7\u00f5es ser\u00e3o remuneradas. \u00c9 poss\u00edvel escolher entre um plano mensal ou anual. N\u00e3o s\u00e3o utilizados contratos de longo prazo que possam afetar sua flexibilidade.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-text-color has-medium-font-size wp-block-paragraph\" style=\"color:#1e13f6\"><strong>TRANSFORMA\u00c7\u00c3O DIGITAL<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Todas essas caracter\u00edsticas permitem que o <a rel=\"noreferrer noopener\" href=\"https:\/\/vilmanunez.com\/transformacion-digital-definicion\/\" target=\"_blank\">transforma\u00e7\u00e3o<\/a> um neg\u00f3cio em busca de novas tecnologias ocorre de forma r\u00e1pida e eficiente, possibilitando <strong>uma transi\u00e7\u00e3o \u00e1gil para a digitaliza\u00e7\u00e3o<\/strong>.<\/p>\n\n\n\n<p class=\"has-text-color has-medium-font-size wp-block-paragraph\" style=\"color:#1e13f6\"><strong>O CONTACT CENTER DO FUTURO, HOJE<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Five9 \u00e9 o fornecedor l\u00edder do setor de software de call center baseado em nuvem. Com mais de <strong>2.000 clientes em todo o mundo e mais de 3 bilh\u00f5es de chamadas de clientes processadas<\/strong>, a Five9 est\u00e1 capacitando Contact Centers de todos os tamanhos para criar conex\u00f5es poderosas com seus clientes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Espera-se que as solu\u00e7\u00f5es baseadas em nuvem dupliquem em 2022, de 36,3% para 71,9%.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se o que voc\u00ea procura \u00e9 uma forma de inovar e otimizar a produtividade da sua equipe de atendimento ao cliente de forma r\u00e1pida e econ\u00f4mica, <strong>Cinco9 \u00e9 o <a href=\"https:\/\/www.simpletech.uy\/pt\/five9\/\">solu\u00e7\u00e3o em nuvem<\/a><\/strong> mais eficiente. <\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-medium-gray-color has-css-opacity has-medium-gray-background-color has-background is-style-wide\"\/>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-medium-gray-color has-css-opacity has-medium-gray-background-color has-background is-style-wide\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udc49 Voc\u00ea tamb\u00e9m pode estar interessado em:&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Este post sobre outra solu\u00e7\u00e3o para Contact Center: <a href=\"https:\/\/blog.simpletech.uy\/2021\/08\/31\/migrar-e1-a-troncal-sip-por-que-3cx-en-lugar-cisco-avaya-mitel-alcatel-nec\/\">Por que 3CX em vez de AVAYA, MITEL, CISCO, ALCATEL e NEC?<\/a><\/li>\n\n\n\n<li>Esta hist\u00f3ria de sucesso: <a href=\"https:\/\/blog.simpletech.uy\/2021\/08\/31\/historias-de-clientes-aliaxis-latinoamerica\/\">Como a Aliaxis reduziu custos em 15 pa\u00edses com as nossas solu\u00e7\u00f5es.<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d9e4ead e-con-full e-flex e-con e-parent\" data-id=\"d9e4ead\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ccae8fa elementor-widget elementor-widget-shortcode\" data-id=\"ccae8fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"14637\" class=\"elementor elementor-14637\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-b4a0fe0 e-flex e-con-boxed e-con e-parent\" data-id=\"b4a0fe0\" data-element_type=\"container\" data-e-type=\"container\" id=\"contacto\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a68bed6 elementor-widget elementor-widget-heading\" data-id=\"a68bed6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Estamos revolucionando o mundo da CX, junte-se \u00e0 transforma\u00e7\u00e3o<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5126ecd elementor-widget elementor-widget-text-editor\" data-id=\"5126ecd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Podemos ajud\u00e1-lo com as necessidades do seu neg\u00f3cio!<\/strong> Deixe-nos sua mensagem e nossos especialistas entrar\u00e3o em contato com voc\u00ea.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e2a7bc e-flex e-con-boxed e-con e-parent\" data-id=\"2e2a7bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-691c95a elementor-widget elementor-widget-shortcode\" data-id=\"691c95a\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.elementor-element-691c95a{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-755cc6f elementor-widget elementor-widget-shortcode\" data-id=\"755cc6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.elementor-element-755cc6f{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-417cb2b elementor-widget elementor-widget-shortcode\" data-id=\"417cb2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n\t\t\t<div\n\t\t\tclass=\"hs-form-frame\"\n\t\t\tdata-region=\"na1\"\n\t\t\tdata-form-id=\"1de7c3b9-4bba-4694-9bf4-e1a9886df6b5\"\n\t\t\tdata-portal-id=\"50668120\"\n\t\t\t >\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Este \u00e9 um Contact Center inteligente hospedado na nuvem. O que isso significa? Que \u00e9 constru\u00eddo em uma plataforma em nuvem. Ele fornece um servi\u00e7o altamente confi\u00e1vel, seguro e escalon\u00e1vel. Descubra como ele faz isso neste post.<\/p>","protected":false},"author":2,"featured_media":11912,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[11],"tags":[8,12,56,54,6],"class_list":["post-753","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comunicaciones","tag-call-center","tag-comunicaciones-unificadas","tag-contact-center","tag-seguridad","tag-telefonia"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Five9: La Plataforma l\u00edder de Contact Center | Simpletech<\/title>\n<meta name=\"description\" content=\"Five9: la plataforma l\u00edder en contact center en la nube. 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