A few months ago, the company Palosanto, manufacturers of Elastix, announced that the Elastix 5 telephony engine will be powered by 3CX, el desarrollador líder de PBX basado en software. En primera instancia se generó incertidumbre tanto para toda la comunidad que trabaja con Elastix, como para nosotros los Partners de 3CX, ya que las consecuencias no estaban del todo claras. Vale mencionar que Elastix tenía más de 100.000 instalaciones en todo el mundo y decenas de miles de descargas mensuales. Con el paso de los meses se fue esclareciendo el panorama, ahora estamos en condiciones de analizar lo que se vendrá y de aclarar dudas que puedan surgir. Creemos al igual que las palabras de Edgar Landivar, CEO of Palosanto:

“Elastix users are the ones who benefit the most from this decision.”

This will undoubtedly be the case, 3CX is easy to use and has the necessary features for today's business environment. We must accept that Elastix had its advantages, but also its limitations.

“We are honoured to have 3CX power Elastix 5. Elastix is an already established PBX with a massive following – and to be chosen to power the next version of Elastix is a great recognition of the quality of our PBX and the great work done by our development team.”

Nick Galea, CEO of 3CX

“We were considering a change of telephony engine for some time. 3CX PBX is easy to use, open standards and feature rich. With the recent release of its Linux version, as well as the free PBX Edition, it is the perfect choice to power Elastix. The 3CX WebRTC video conferencing engine is particularly impressive.”

Edgar Landivar, CEO of Palosanto

FAQs

Can users continue using Elastix?

Yes, they can do so with version 4 and below, but these are no longer supported since the release of Elastix 5. Due to this recent development, any version prior to Elastix 5 is considered insecure and has limited features compared to its successor, Elastix 5.

What does Elastix version 5 entail?

Elastix 5 is the name given to migrating from previous versions of Elastix to 3CX software. It means that you can access all the improvements and benefits that 3CX has to offer.

Why should I migrate?

We advise you to migrate to ensure the security and support of your communications. In addition, it will provide your company with a communications experience unlike any other. You can learn about the benefits of 3CX here.

• Integrated videoconferencing system for 50 simultaneous participants and expandable to 250.
• Full call recording, or on demand managed by the user.
• Free 3CX application for Windows and MAC from which you can control your desk phone, manage contacts and view the presence status of other users.
• Corporate chat
• Mobility for all users, thanks to the free 3CX app for Android and iOS.
• Integrated Call Center with unlimited agent capacity at no extra cost.
• Fax server with PDF forwarding by email.
• Possibility of developing IVRs in an agile way for self-queries or self-management of users or callers
• Automatic report generation to have detailed information on user usage

How to migrate? Need help?

In SimpleTECH podemos ayudarlo, poseemos el conocimiento especializado necesario para que el proceso de cambio se desarrolle con total fluidez y sin problemas, consúltenos. Somos el único Platinum y Support Partner de 3CX de habla hispana en Latinoamérica.   By: The team of SimpleTECH© Montevideo, Uruguay