Voice over IP technology made it possible for new telephone exchanges to be software-based.
Softphone (Soft Phones)
Con las llamadas manejadas a través de la computadora, nació una nueva interfaz. El “softphone” hace posible mirar a un monitor y ver todo tipo de información útil a través de una aplicación
de software. Un par de auriculares con un micrófono incorporado reemplazan el teléfono de mano por un 
software especial para mostrar el teclado y otras características.
Por ejemplo, los nombres de los empleados asociados con cada extensión hacen que sea fácil intercambiar las llamadas entre oficinas. Los estados de actividad muestran las líneas en uso. Las llamadas de conferencia son fáciles de configurar.
Además, los softphones están disponibles para los smartphones, lo que hizo que la PBX oficialmente fuera móvil.
IVR Menu
Callers can route themselves by choosing a menu option, for example, “Press 1 to make an appointment” or allow direct entry to a extension.
Portable
Your Smart phone is capable of send and receive company calls from within your office, no matter where you are in the world. This allows employees to save costs on calls and take mobile phones on business trips or to their homes, as long as there is an Internet connection.
Voicemail
This doesn't sound like a new feature, but it's not just a simple voicemail, it's Messages are sent via email in .wav format to your account.
Scheduled Routing
Menu options change based on preset hours. For example, when calling outside of business hours. “We are currently closed. To leave a message…”
Call recording
“This call may be monitored or recorded for quality control purposes.” Call recording is often used for training or employee performance monitoring.
Waiting list
Music or information is played for the caller while an agent is available. It is incredibly useful for the company to know the order and number of calls on hold.
Call control through reports
Storing information on incoming and outgoing calls, generating reports and even detailed graphics.
Fourth Era: Unified Communications
Si bien, hemos dicho en el que sólo había tres épocas de la PBX, técnicamente, hay cuatro.
Con la introducción de servicios basados en Internet, PBX se convirtió en un pequeño ingrediente de un pastel de comunicación revolucionaria.
El paquete completo de nuevas características se conoce como “comunicaciones unificadas”. Por esta razón, a menudo las PBX no se anuncian como un servicio independiente, ya que está incluida con una variedad de otras características.
Con el aumento del acceso a Internet, velocidades más rápidas, y otras nuevas tecnologías, las comunicaciones unificadas han ampliado su papel considerablemente.
Unified Communications Features
Instant Messaging
User interfaces allow employees to communicate via instant messaging quickly and easily, without the need for external applications.
Faxing
The ability to send and receive faxes through the use of the computer interface is a valuable upgrade. Received faxes arrive via email in .pdf format to your account.
Videoconferencing
For those who need some face time, it allows for video conference calls.
Presence
It simply means knowing how to find someone and knowing when that person is available.
If you have been considering hiring a Corporate Telephone System or upgrading your current system, we hope we have helped you understand the basics you need to know in order to begin researching and reach the decision that best suits your needs.
The images shown refer to the 3CX software, The hybrid telephone exchange that we offer you to try, so that you can learn about the different benefits that it can bring to your company. Throughout the following posts we will expand on 3CX. In SimpleTECHWe are a company made up of professionals in the areas of Telecommunications, Electronics and Software. We specialize in helping companies and institutions of all sizes communicate effectively and efficiently based on the industry best practices and technologies. That's why we recommend the 3CX Hybrid IP Phone System para medianas y grandes empresas que buscan obtener el mayor retorno por su inversión mediante una herramienta escalable, flexible y eficiente. Asesoramos e implementamos proyectos en toda América Latina, somos el único Platinum y Support Partner de 3CX de habla hispana en Latinoamérica. Por: El equipo de SimpleTECH© Fuentes: http://bebusinessed.com/history/history-of-pbx/ https://www.3cx.es/
Con las llamadas manejadas a través de la computadora, nació una nueva interfaz. El “softphone” hace posible mirar a un monitor y ver todo tipo de información útil a través de una aplicación
de software. Un par de auriculares con un micrófono incorporado reemplazan el teléfono de mano por un software especial para mostrar el teclado y otras características.
Por ejemplo, los nombres de los empleados asociados con cada extensión hacen que sea fácil intercambiar las llamadas entre oficinas. Los estados de actividad muestran las líneas en uso. Las llamadas de conferencia son fáciles de configurar.
Además, los softphones están disponibles para los smartphones, lo que hizo que la PBX oficialmente fuera móvil.
IVR Menu
Callers can route themselves by choosing a menu option, for example, “Press 1 to make an appointment” or allow direct entry to a extension.
Portable
Your Smart phone is capable of send and receive company calls from within your office, no matter where you are in the world. This allows employees to save costs on calls and take mobile phones on business trips or to their homes, as long as there is an Internet connection.
Voicemail
This doesn't sound like a new feature, but it's not just a simple voicemail, it's Messages are sent via email in .wav format to your account.
Scheduled Routing
Menu options change based on preset hours. For example, when calling outside of business hours. “We are currently closed. To leave a message…”
Call recording
“This call may be monitored or recorded for quality control purposes.” Call recording is often used for training or employee performance monitoring.
Waiting list
Music or information is played for the caller while an agent is available. It is incredibly useful for the company to know the order and number of calls on hold.
Call control through reports
Storing information on incoming and outgoing calls, generating reports and even detailed graphics.
Fourth Era: Unified Communications
Si bien, hemos dicho en el que sólo había tres épocas de la PBX, técnicamente, hay cuatro.
Con la introducción de servicios basados en Internet, PBX se convirtió en un pequeño ingrediente de un pastel de comunicación revolucionaria.
El paquete completo de nuevas características se conoce como “comunicaciones unificadas”. Por esta razón, a menudo las PBX no se anuncian como un servicio independiente, ya que está incluida con una variedad de otras características.
Con el aumento del acceso a Internet, velocidades más rápidas, y otras nuevas tecnologías, las comunicaciones unificadas han ampliado su papel considerablemente.
Unified Communications Features
Instant Messaging
User interfaces allow employees to communicate via instant messaging quickly and easily, without the need for external applications.
Faxing
The ability to send and receive faxes through the use of the computer interface is a valuable upgrade. Received faxes arrive via email in .pdf format to your account.
Videoconferencing
For those who need some face time, it allows for video conference calls.
Presence
It simply means knowing how to find someone and knowing when that person is available.
If you have been considering hiring a Corporate Telephone System or upgrading your current system, we hope we have helped you understand the basics you need to know in order to begin researching and reach the decision that best suits your needs.
The images shown refer to the 3CX software, The hybrid telephone exchange that we offer you to try, so that you can learn about the different benefits that it can bring to your company. Throughout the following posts we will expand on 3CX. In SimpleTECHWe are a company made up of professionals in the areas of Telecommunications, Electronics and Software. We specialize in helping companies and institutions of all sizes communicate effectively and efficiently based on the industry best practices and technologies. That's why we recommend the 3CX Hybrid IP Phone System para medianas y grandes empresas que buscan obtener el mayor retorno por su inversión mediante una herramienta escalable, flexible y eficiente. Asesoramos e implementamos proyectos en toda América Latina, somos el único Platinum y Support Partner de 3CX de habla hispana en Latinoamérica. Por: El equipo de SimpleTECH© Fuentes: http://bebusinessed.com/history/history-of-pbx/ https://www.3cx.es/
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