3CX V18: The communications system of the future
Get to know an omnichannel and comprehensive communication system. Businesses need to focus their efforts on customer experience. The renewed 3CX V.18 is the future that connects workers with customers today. Learn all about this update!
Scaling social impact through technology: BroLi case
BroLi is a charity bookstore run by the public that donates a book to public schools without a library for every book sold. The project started in 2018, and has since scaled up as a result of the implementation of technology and learning and personalization of the experience. Find out how it did it!
Contact Center Agents: Happy and Engaged?
Digital channels are on the rise in the business world. Automation and the use of AI are scaling. However, did you know that 381% of companies expect to add call center agents during 2022?
How to connect with your customers in an agile and personalized way with WhatsApp in 2022
WhatsApp outbound messages are a boon for businesses. They allow them to reach their customers at scale. Find out how to connect with your customers in 2022!
WhatsApp Business API: The new pricing plan in 2022
Facebook has implemented a new pricing plan for messages sent from WhatsApp Business. Find out everything you need to know about this update and learn tips to make the most of your omnichannel strategy.
What's new in WhatsApp for Business: promotional outgoing messages and best practices to strengthen the bond with your customers
WhatsApp is the most widely used messaging platform. It has developed tools for companies to communicate with their customers more efficiently. Find out in this post how to take your marketing strategy to the next level through WhatsApp.
4X: What CX, EX, MX and UX are and why everyone is talking about them
The technology sector is generating an ever-growing list of acronyms to keep pace with the evolving nature of the field. Among them, the X, standing for Experience, has become a fixture in papers, reports and technology blogs across the globe. Here's what they represent in the business world and how they should be designed to succeed in the digital experience economy.
Five9: Why is it the leading cloud contact center platform?
This is an intelligent cloud-based Contact Center. What does that mean? It is built on a cloud platform. It provides a highly reliable, secure and scalable service. Find out how it does it in this post.
What is a Communication API and how does it impact your business?
Are you new to the world of APIs? If so, you may have a hard time understanding what their role is. We want everyone to be able to understand what they are, what their potential and promising scope is.
5 Benefits of Chatbots that you should know
Smart bots are here to revolutionize the world of CX. There are many benefits to them, but what are the main ones? Here are 5 advantages of incorporating them into your omnichannel customer service strategy.
Empowered Agents in Wittyagent: How to escalate conversations in one click
In the day-to-day life of customer service executives, there are different situations in which it is necessary to move the conversation from chat to call. Complaints, closing sales and emergencies. Find out how to solve it!
