Your data, your decisions
Access detailed and customizable reports, with centralized, real-time, and on-demand data.
Designed for those who measure, improve, and scale.
Supervisors
They detect deviations, balance loads, and act instantly.
Data analysts
They filter, cross, and export metrics in seconds.
Customer Experience and Strategy Leaders
Monitor KPIs and optimize every touchpoint.
What can you do with Wittystats?
Monitor what happens in real-time
Visualize your agents' activity, their active chats, and potential delays.
Analyze the individual performance of the agents
Access conversation time metrics, managed chats, activity peaks, and messages by channel and source.
Optimize trays
Manage traffic, wait times, transfers, chat origins (WhatsApp, Instagram, Facebook, SMS), and attention percentage.
Total overview of your team's performance
🔸 States Connected and last logged in
🔸 Chat management open, in a tray, taken, closed, and by agent
🔸 Activity: Days with the most chats, average per contact, and unique contacts served
🔸 Flows Transfers, redirects, and expirations
🔸 Times: attention, conversation, connection, and inactivity
🔸 Management Assigned trays
Flow and efficiency tracking
🔸 Online Agents and Chat Distribution
🔸 Average wait, attention, and response times
🔸 Messages and contacts by channel
🔸 Unattended chats or chats with pending messages
Campaigns
Measurable results in every shipment
Visualize the performance of your outbound campaigns in one place.
🔹 Know how many campaigns you sent by channel and type, with access to delivery details: sent, received, viewed, replied, failed, or pending.
🔹 Analyze the sent messages, discriminated by origin (agent, bot, or template) and by channel, to evaluate the effectiveness of each strategy.
KEY MESSAGES
WhatsApp Outgoing Activity Report
Visualize the performance of your outgoing messages by channel and source.
Segment by message origin: agent, bot, or template. Access the details of their delivery statuses to understand your contacts' behavior.
Available states include: sent, received, viewed, replied, failed, pending, and total contacts reached.
We are revolutionizing the world of CX, join the transformation
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