Wittysuite powering DHL's operations in over 40 countries in Latin America and the Caribbean.
DHL is one of the most recognized logistics companies in the world. Its leadership in international shipping, transportation, warehousing, and supply chain positions it as an industry benchmark.
Simpletech has become a strategic technology partner for DHL, driving the adoption and scaling of digital solutions that optimize processes and enhance customer experience.
What began as one-off projects is now being applied in different regions, demonstrating Simpletech's ability to support international companies in their progress towards automation.
Solutions with real impact
Retail & Marketing
Solution for comprehensive management of commercial communications, enabling automated campaign sending, dynamic segmentation, and activation of multichannel journeys.
Optimize customer contact, streamline responses, and standardize marketing processes regionally.
Logistics and Operations
Solution for managing logistic and operational notifications, focused on automated sending of alerts for retained packages and shipment tracking.
Optimize communication with recipients, reduce operational friction, and streamline issue resolution by standardizing key logistics processes at scale.
Human Resources
Solution for human resources internal query management, focused on automated employee support via WhatsApp.
Centralizes and streamlines access to information on benefits, leave, and internal policies, available 24/7. Optimizes internal communication, reduces the operational burden on the HR team, and standardizes key processes, strengthening a people-centric digital transformation strategy.
Customer Service
Solution for customer service communication management, focused on automated sending of notifications when documentation is missing for shipments held by customs.
Optimize customer interaction, enable seamless escalation to human agents for responses, and accelerate case resolution by standardizing large-scale support.
Conversational Bot
Automation solution for international shipping management, focused on reactivating logistics operations in high-demand contexts.
It allows users to schedule shipments online through a personalized WhatsApp chatbot, entering package details autonomously and digitally.
Shipments. Optimize demand management, decongest physical service points, and integrate service payment, streamlining the end-to-end process and ensuring operational continuity of the shipping system.
Do you want to know more Success Stories?
We are revolutionizing the world of CX, join the transformation
We can help you with your business needs! Leave us your message and our experts will contact you.
