How to connect with your customers in an agile and personalized way with WhatsApp in 2022
WhatsApp outbound messages are a boon for businesses. They allow them to reach their customers at scale. Find out how to connect with your customers in 2022!
WhatsApp Business API: The new pricing plan in 2022
Facebook has implemented a new pricing plan for messages sent from WhatsApp Business. Find out everything you need to know about this update and learn tips to make the most of your omnichannel strategy.
What's new in WhatsApp for Business: promotional outgoing messages and best practices to strengthen the bond with your customers
WhatsApp is the most widely used messaging platform. It has developed tools for companies to communicate with their customers more efficiently. Find out in this post how to take your marketing strategy to the next level through WhatsApp.
4X: What CX, EX, MX and UX are and why everyone is talking about them
The technology sector is generating an ever-growing list of acronyms to keep pace with the evolving nature of the field. Among them, the X, standing for Experience, has become a fixture in papers, reports and technology blogs across the globe. Here's what they represent in the business world and how they should be designed to succeed in the digital experience economy.
Omnichannel strategy, goodbye to endless loops
What does it feel like for a customer to have to repeat the details of their problem to each customer service agent? […]
Why is tool flexibility important for sales or support agents?
For companies to achieve their omnichannel strategy, we believe that it is essential to have powerful and flexible technological support.
