IMPROVE THE EXPERIENCE
3CX offers advanced Contact Center features
It offers maximum employee productivity and better customer service.
Make sales, offer support, solve problems and build customer relationships using the latest in unified communications and technology.
With the 3CX Live Chat & Talk plugin, your agents can chat, call and video call your website visitors in real time for a truly seamless customer experience.
3CX ensures that your employees can work more efficiently, track their progress, and provide valuable interactions that your customers will remember.
Never miss a call
Traditional PBXs with call center functionality have proven too expensive or difficult to set up.
3CX solves this problem with 3CX PRO.
Simple and intuitive call center management offers the information required to monitor call queues in real time, ensuring that not a single incoming call is missed.
Integrated dashboard for real-time monitoring.
Detailed reports of the longest waiting time and calls
Agent logs time in and out of their queue
SLA and statistics of callback.
Callback option to avoid waiting and monitoring
Checking the number of calls in a queue.
ADVANCED QUEUE FEATURES
Guaranteed quality service
Your agents will always achieve their goals. Check the average and longest wait times as well as the shortest talk time to ensure that no customer leaves your call center unsatisfied.
Sign in and sign out of agents .
Hunt by Threes - Randomized and prioritized.
Callback - Callers can hang up
and hold your position.
Round Robin configuration.
All the tools to review the performance of your agents
Answered calls, abandoned calls, longest average wait time and more are at your fingertips, allowing you to ensure your call center is running smoothly at any time.
Intervention modes on the calls of your agents:
Listen mode: allows you to listen to a call without the person
that Call or agent know.
Whisper mode: suitable for training new agents during
a live call.
Barge mode: allows you to barge in on a call if your agents are not
they are doing a good job.
It is a self-managing platform for scheduling automated phone calls.
It allows you to make large volumes of contacts quickly using your prerecorded voice message and personalizing the communication.